Kayla Johns
Pasadena,TX
Summary
A seasoned General Manager at Vitrum Smoke Shop, I excel in operations management and leadership, significantly enhancing sales and team cohesion. My expertise spans supervising multi-location districts, ensuring compliance, and fostering positive environments, highlighted by a proven track record in boosting profitability and employee morale.
Overview
4
4
years of professional experience
Work History
General Manager
Vitrum Smoke Shop
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
District Manager
Vape City
01.2023 - 06.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Dog Daycare Attendant
Dogtopia
06.2022 - 05.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Receptionist
Smile Big
12.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Bartender Shift Manager
Betsy’s
07.2020 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate Of General Studies - General
San Jacinto College
Pasadena, TX05.2022
High School Diploma - General
Deer Park High School
Deer Park, TX05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Organization
- Multitasking
Timeline
General Manager
Vitrum Smoke Shop
06.2023 - Current
District Manager
Vape City
01.2023 - 06.2023
Dog Daycare Attendant
Dogtopia
06.2022 - 05.2023
Receptionist
Smile Big
12.2021 - 09.2022
Bartender Shift Manager
Betsy’s
07.2020 - 12.2021
Associate Of General Studies - General
San Jacinto College
High School Diploma - General
Deer Park High School
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