Kayla Johnson
Wolverine Lake,MI
Summary
US Army Veteran with over fifteen years of experience working with diverse staffs, cultures, and backgrounds. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Account Manager
Benefit Outsourcing Solutions
01.2024 - Current
- Implemented process improvements that reduced manual tasks for accounting team, freeing up time for higher-value activities.
- Maintained confidentiality of sensitive financial information by adhering to strict data security protocols and ensuring proper access controls were in place.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and accurate cash flow management.
- Supported month-end closing activities by completing tasks accurately within tight deadlines, ensuring timely reporting of financial results.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Administration Assistant
Chase Nedrow Manufacturing
01.2023 - 12.2023
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Maintained sufficient inventory levels to meet customer demands at all times.
Billing Analyst
Populus Group
01.2021 - 12.2022
- Conducted thorough analysis of aged receivables, identifying trends and areas for improvement in collection process.
- Collaborated with cross-functional teams to resolve complex billing issues, reducing customer inquiries.
- Contributed to internal audits by supplying essential documentation and rectifying identified billing process shortcomings.
- Ensured accuracy of invoices and minimized errors by carefully auditing financial documents.
- Accurately documented and entered statements using data entry skills.
Benefit Account Manager Assistant
Benefit Outsourcing Solutions
07.2017 - 09.2020
- Responsible for administration of medical, dental vision cobra and company provided benefits for 15,000 Participants
- Process and review plan change requests due to QLE, New Hire or Termination
- Maintain knowledge of analyzing government regulations surrounding HIPAA, COBRA, Medicare and IRS related benefit administration.
- Enhanced operational efficiency by streamlining processes related to invoicing, billing, and payment tracking.
- Organized training sessions for newly onboarded employees, fostering a culture of continuous learning within the team.
Intake Coordinator
Advanced Medical Solutions
01.2017 - 07.2017
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Collaborated with insurance companies to expedite claim processing, alleviating financial concerns for patients.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
Military Intelligence
US Army
07.2007 - 01.2011
- Provided crucial insights on adversary capabilities by analyzing intercepted communications and signals data.
- Ensured adherence to strict security protocols while handling classified materials, preventing unauthorized access or disclosure of sensitive information.
- Collaborated with multi-disciplinary teams to provide timely and accurate intelligence assessments.
- Maintained up-to-date knowledge in areas such as cybersecurity threats, enhancing overall understanding of digital warfare landscape.
- Proven ability to learn quickly and adapt to new situations.
Education
Certification - Electronic Medical Records Programming
Florida Gulf Coast Univ.
Skills
- Account Management
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Documentation And Reporting
- Bank Reconciliation
- Accounts Receivable
- Microsoft Excel
- Invoice Processing
Skillsachievements
- Auditing
- MS Word, Excel and Internet Skills
- Professional - will work to resolve customers issues/complaints
- Knowledge of Cobra, HIPPA, FMLA and Affordable Care Act
- Knowledge of Carrier Web Portals, BCBS, VSP, and MetLife
- Able to maintain composure during stressful situations.
- Chart Filling and Pulling
- Report Preparation
- HIPPA Compliance
- In Patient/Outpatient
- Web-Denis
- Excellent Communication
- CPR certified
- Group Fitness Certification
Timeline
Account Manager
Benefit Outsourcing Solutions
01.2024 - Current
Administration Assistant
Chase Nedrow Manufacturing
01.2023 - 12.2023
Billing Analyst
Populus Group
01.2021 - 12.2022
Benefit Account Manager Assistant
Benefit Outsourcing Solutions
07.2017 - 09.2020
Intake Coordinator
Advanced Medical Solutions
01.2017 - 07.2017
Military Intelligence
US Army
07.2007 - 01.2011
Certification - Electronic Medical Records Programming
Florida Gulf Coast Univ.