Kayla Johnson
Mt. Juilet,TN
Summary
Dynamic hospitality professional with extensive experience at Marriott Hotel, excelling in customer service and guest accommodations. Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in cash handling and bookkeeping, consistently maintaining accurate financial records while fostering a welcoming environment. Committed to delivering exceptional experiences in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott Hotel
Nashville, TN
06.2019 - 12.2023
- Greeted and checked in guests, ensuring a welcoming atmosphere and efficient service.
- Managed reservations through property management system, optimizing room assignments for guest satisfaction.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Processed payments and maintained accurate financial records during shifts for accountability.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Trained new front desk staff on operational protocols, fostering a collaborative team environment.
- Conducted daily audits of front desk operations, ensuring compliance with Marriott policies and procedures.
Bistro Attendant
Marriott Hotel
Nashville, TN
01.2017 - 06.2019
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Supported food preparation tasks by assembling ingredients for menu items.
- Provided friendly customer service, addressing inquiries and ensuring satisfaction.
- Learned safety protocols and proper handling techniques for food and equipment.
Education
McGavock High School
05.2013
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Listening skills
- Guest accommodations
- Bookkeeping
Timeline
Front Desk Agent
Marriott Hotel
06.2019 - 12.2023
Bistro Attendant
Marriott Hotel
01.2017 - 06.2019
McGavock High School