Kayla Johnson

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Food preparation, which includes operating processing machines, knife handling, and food safety measures.

• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations..
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

• Weigh, wrap and label meat products for sale to grocery customers.
• Stock, rotate and price merchandise to meet store standards.
• Assist customers with special requests to meet needs and make shopping experiences more pleasant.

October 2014 - May 2016

Cashier and Carhop | Sonic Drive In DeRidder, LA

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Trained new team members on procedures, customer service, and sales techniques

• Traveled to clients' homes to complete healthcare services.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Operated cash register with excellent accuracy levels.
• Operated and maintained grills, fryers and other cooking equipment.