Kayla Johnson

• - Manage patient scheduling and coordinate with physicians to ensure smooth workflows.
• - Answer and direct high-volume phone calls, providing assistance with patient inquiries.
• - Pull and organize medical orders for technicians, ensuring timely service delivery.
• - Support patients and families by resolving scheduling conflicts and clarifying information.

• - Provide direct support to patients and families, ensuring comfort and quality care.
• - Maintain accurate health documentation and communicate with power of attorney and family representatives.
• - Handle sensitive inquiries with professionalism and empathy, ensuring patient satisfaction.
• - Administer medication and monitor patient health, requiring attention to detail and responsiveness.

Assisted customers with phone support for bill payments and account inquiries.

Managed payment transactions while reviewing account details for accuracy.

Guided customers through billing processes to ensure understanding of charges.

• - Delivered front desk customer service, managing guest check-in and check-out.
• - Handled money management, reservations, and billing.
• - Resolved guest complaints, demonstrating problem-solving and conflict resolution skills.
• - Provided service both in-person and over the phone to ensure customer satisfaction.

• - Assisted patients with daily living needs, ensuring comfort and dignity.
• - Supported hospital staff by monitoring patient status and communicating changes effectively.
• - Transported patients and facilitated safe transitions, maintaining high service standards.

• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
• Maintained comprehensive knowledge of products and services to provide accurate information to customers.
• Collaborated with team members to streamline service processes, reducing response times significantly.
• Mentored new representatives, fostering a supportive learning environment and improving team performance.
• customer service and money handling