Ashauna Broadnax
La Crosse,WI
Summary
Friendly, outgoing professional with extensive experience in customer service, communication, and interpersonal support across various industries, including grocery retail, hospitality, and community resources. Proven ability to handle sensitive situations with empathy and efficiency. Skilled in call handling, client support, problem-solving, and administrative coordination. Passionate about helping people and ensuring positive client experiences. Recently completed a Community Health Worker course to enhance service delivery and client engagement. Seeking to bring these strengths to a Claims Specialist role.
Overview
2
2
years of professional experience
Work History
Office Coordinator
Hope restores
La Crosse, WISCONSIN
01.2022 - 01.2023
- Managed front office operations, answered high-volume calls, and scheduled appointments.
- Assisted diverse clients one-on-one, navigating emotional and sensitive situations with care.
- Coordinated with service providers to meet client needs effectively.
- Maintained organized records and performed data entry with accuracy.
Facilitator
Hope Restores
La Crosse, WISCONSIN
01.2022 - 01.2023
- Facilitated weekly group sessions for young Black girls, providing a safe and supportive environment for open discussion and personal development
- Planned and delivered engaging activities, workshops, and worksheets tailored to the interests and needs of the group
- Served as a positive role model and mentor, encouraging confidence, leadership, and self-expression
- Promoted a sense of community and cultural pride through inclusive and empowering content
- Supported the emotional and social development of participants by fostering trust and respectful dialogue
- Collaborated with other facilitators or program leaders to ensure alignment with group goals and values
Customer Service Associate
Walmart
La Crosse, WISCONSIN
01.2021 - 01.2022
- Delivered exceptional customer service in a fast-paced environment.
- Handled customer complaints and resolved issues efficiently.
- Collaborated with team members to maintain smooth store operations.
- Trained new employees on customer service protocols.
Education
High School Diploma -
Logan High School
La Crosse, WI05-2023
Certificate - Community Health
Community Health Worker Course
La Crosse, WI04-2022
Skills
- Customer Service & Client Support
- Verbal & Written Communication
- Emotional Intelligence & Empathy
- Office Administration & Coordination
- Call Handling & Conflict Resolution
- Time Management & Multitasking
- Community Engagement
- Data Entry & Documentation
- Customer service
- Conflict resolution
- Effective communication
Timeline
Office Coordinator
Hope restores
01.2022 - 01.2023
Facilitator
Hope Restores
01.2022 - 01.2023
Customer Service Associate
Walmart
01.2021 - 01.2022
High School Diploma -
Logan High School
Certificate - Community Health
Community Health Worker Course