Misty FitzGerald
Sun Valley,CA
Summary
Dynamic Office Manager with a proven track record at CG Castillo Transport, excelling in project coordination and customer service. Enhanced operational efficiency through optimized inventory management and streamlined procedures, resulting in improved team collaboration and client satisfaction. Skilled in financial tracking and committed to delivering exceptional service.
Overview
2021
2021
years of professional experience
Work History
Office Coordinator
ACO Temporary Power Inc
Office Manager
ACO Temporary Power, Inc
Office Manager
CG Castillo Transport
Santa Clarita, CA
02.2012 - 08.2020
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between departments to streamline project execution and improve collaboration.
- Oversaw inventory management, optimizing supply chain processes and reducing costs.
- Developed and implemented office procedures to enhance productivity and compliance with company policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Office Manager
Arman Grading
08.2006 - 03.2010
- Maintained accurate financial records, supporting budget planning and expense tracking efforts.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Completed bi-weekly payroll for Number employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
General Studies
Glendale Community College
Glendale, CAPolitical Science
Lindenwood University
Saint Charles, MOSkills
Schedule coordination
Office administration
Office management
Customer service
Administrative support
Project coordination
Client relationship management
Document management
Data entry
Customer relations
Payroll and budgeting
Financial tracking
Credit and collections
Customer service and assistance
Delivers exceptional customer service
Adherence to high customer service standards
Customer service and communication skills
Sales and customer service
Call center customer service
Excellent customer service skills
Customer service excellence
Customer service and satisfaction
Customer service and support
Customer service and engagement
Customer service experience
Timeline
Office Manager
CG Castillo Transport
02.2012 - 08.2020
Office Manager
Arman Grading
08.2006 - 03.2010
Office Coordinator
ACO Temporary Power Inc
Office Manager
ACO Temporary Power, Inc
General Studies
Glendale Community College
Political Science
Lindenwood University