Kayla Johnson
Baltimore,MD
Summary
Dynamic manager with a proven track record at Good Doggie Day Care, excelling in customer service and team leadership. Enhanced operational efficiency through effective problem-solving and conflict resolution, fostering a positive work environment. Skilled in inventory management and dedicated to maintaining high standards of pet care and safety.
Overview
8
8
years of professional experience
Work History
Manager
Good Doggie Day Care
08.2021 - Current
- Supervised daily operations to ensure high standards of pet care and customer service.
- Established health and safety protocols to maintain a safe environment for pets and staff.
- Coordinated client communications to provide timely updates on services and promotions.
- Managed inventory control processes to ensure availability of essential supplies for operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Food Service Worker
Falls Road Carryout
Baltimore, MD
06.2018 - 07.2021
- Operated kitchen equipment efficiently to prepare food items and maintain quality standards.
- Assisted in inventory management by restocking supplies and tracking product usage.
- Ensured compliance with health and safety regulations during food handling and preparation processes.
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues.
- Collaborated with team members to maintain cleanliness and organization of workspace throughout shifts.
- Adapted quickly to changing menu items and special requests, enhancing customer satisfaction.
- Implemented process improvements that streamlined operations, reducing wait times during peak hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Western High School
Baltimore, OH06.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Cross-functional teamwork
- Conflict resolution
- Workforce management
- Clear communication
- Work prioritization
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Active listening
Timeline
Manager
Good Doggie Day Care
08.2021 - Current
Food Service Worker
Falls Road Carryout
06.2018 - 07.2021
High School Diploma -
Western High School