Kayla Jones
Georgetown,TX
Summary
Dedicated to delivering outstanding service and ensuring the highest level of customer satisfaction. Proficient in utilizing best practices in customer service. Demonstrates a comprehensive understanding of effectively addressing customer needs and excels at exploring diverse solutions to provide optimal support. Continuously surpasses expectations and cultivates strong customer relationships through a steadfast commitment to exceptional service.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
07.2023 - 09.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Preschool Lead Teacher
Kids R Kids of Liberty Hill
11.2022 - 04.2023
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
- Assisted and supervised 12 children throughout the school day.
Registered Behavior Technician (RBT)
Behavioral Innovations
06.2020 - 12.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Private Nanny
Self-Employed
09.2018 - 11.2020
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
Sales Consultant
The Body Shop
10.2019 - 12.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Preschool Teacher Assistant
West Austin Youth Association
05.2016 - 05.2018
- Monitored students in class, hallways and on the playground to supervise, enforce rules and support lead teacher
- Modeled and taught basic and advanced social skills
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Kept students safe inside and outside the classroom by monitoring behaviors, tracking student movements, safety hazards and visitors
- Developed and maintained positive relationships with students and their parents
- Attended in-services, workshops and seminars.
- Assisted and supervised twelve children throughout the entire school day.
Cashier
HEB
05.2015 - 09.2016
- Greeted all customers and provided excellent customer service
- Assisted customers in finding or ordering products and offered product recommendations when appropriate
- Gave every customer immediate and undivided attention; while promptly addressing customer complaints when they arose
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Communicated and exemplified the company's vision and goals.
Education
Some College (No Degree) - Education
Abilene Christian University
Abilene, TX 08.2016 - 05.2017
Skills
- Applied Behavior Analysis
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
Additional Information
Availability: Flexible schedule, including evenings and weekends.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offTimeline
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
07.2023 - 09.2024
Preschool Lead Teacher
Kids R Kids of Liberty Hill
11.2022 - 04.2023
Registered Behavior Technician (RBT)
Behavioral Innovations
06.2020 - 12.2021
Sales Consultant
The Body Shop
10.2019 - 12.2019
Private Nanny
Self-Employed
09.2018 - 11.2020
Some College (No Degree) - Education
Abilene Christian University
08.2016 - 05.2017
Preschool Teacher Assistant
West Austin Youth Association
05.2016 - 05.2018
Cashier
HEB
05.2015 - 09.2016
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