Kayla Jones
Georgetown,TX
Summary
Dedicated to delivering outstanding service and ensuring the highest level of customer satisfaction. Proficient in utilizing best practices in customer service. Demonstrates a comprehensive understanding of effectively addressing customer needs and excels at exploring diverse solutions to provide optimal support. Continuously surpasses expectations and cultivates strong customer relationships through a steadfast commitment to exceptional service.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
2023.07 - 2024.09
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Preschool Lead Teacher
Kids R Kids of Liberty Hill
2022.11 - 2023.04
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
- Assisted and supervised 12 children throughout the school day.
Registered Behavior Technician (RBT)
Behavioral Innovations
2020.06 - 2021.12
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Private Nanny
Self-Employed
2018.09 - 2020.11
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
Sales Consultant
The Body Shop
2019.10 - 2019.12
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Preschool Teacher Assistant
West Austin Youth Association
2016.05 - 2018.05
- Monitored students in class, hallways and on the playground to supervise, enforce rules and support lead teacher
- Modeled and taught basic and advanced social skills
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Kept students safe inside and outside the classroom by monitoring behaviors, tracking student movements, safety hazards and visitors
- Developed and maintained positive relationships with students and their parents
- Attended in-services, workshops and seminars.
- Assisted and supervised twelve children throughout the entire school day.
Cashier
HEB
2015.05 - 2016.09
- Greeted all customers and provided excellent customer service
- Assisted customers in finding or ordering products and offered product recommendations when appropriate
- Gave every customer immediate and undivided attention; while promptly addressing customer complaints when they arose
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Communicated and exemplified the company's vision and goals.
Education
Some College (No Degree) - Education
Abilene Christian University
Abilene, TX 2016.08 - 2017.05
Skills
- Applied Behavior Analysis
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
Additional Information
Availability: Flexible schedule, including evenings and weekends.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offTimeline
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
2023.07 - 2024.09
Preschool Lead Teacher
Kids R Kids of Liberty Hill
2022.11 - 2023.04
Registered Behavior Technician (RBT)
Behavioral Innovations
2020.06 - 2021.12
Sales Consultant
The Body Shop
2019.10 - 2019.12
Private Nanny
Self-Employed
2018.09 - 2020.11
Some College (No Degree) - Education
Abilene Christian University
2016.08 - 2017.05
Preschool Teacher Assistant
West Austin Youth Association
2016.05 - 2018.05
Cashier
HEB
2015.05 - 2016.09
Similar Profiles
Ravey WesleyRavey Wesley
Registered Behavior Technician at Action Behavior Centers - ABA Therapy for AutismRegistered Behavior Technician at Action Behavior Centers - ABA Therapy for Autism
Demia JohnsonDemia Johnson
Registered Behavior Technician at RBT, Action Behavior Centers, ABA Therapy for AutismRegistered Behavior Technician at RBT, Action Behavior Centers, ABA Therapy for Autism
Samantha MitchellSamantha Mitchell
Registered Behavior Technician at Action Behavior Center, ABA Therapy for AutismRegistered Behavior Technician at Action Behavior Center, ABA Therapy for Autism