Summary
Work History
Education
Skills
Timeline
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Kayla Jones

Atlanta,GA

Summary

Patient service representative with extensive expertise in customer service and data entry, honed through roles at Morehouse Health Care, Concentrix, and Sertec. Demonstrates strong leadership and communication skills, effectively managing patient interactions and enhancing team collaboration. Known for a detail-focused approach and a commitment to improving patient access to care while maintaining high standards of service.

Work History

Patient Service Representative

Morehouse Healthcare
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Call Center/ Data Entry

Concentrix
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Call Center Representative

Sertec
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Education

Healthcare

Georgia Highlands College
Rome, GA

High School Diploma -

Lithia Springs High School
05.2016

Skills

  • Customer Service
  • Sales
  • Product Knowledge
  • HIPAA compliance
  • Patient confidentiality
  • Data entry proficiency
  • Verbal and written communication

Timeline

Patient Service Representative

Morehouse Healthcare

Call Center/ Data Entry

Concentrix

Call Center Representative

Sertec

Healthcare

Georgia Highlands College

High School Diploma -

Lithia Springs High School

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Kayla Jones