Kayla Jordan
Brooklyn,,NY
Summary
Proficient in supporting veterinary, healthcare and customer operations, with strong expertise in coordinating front-office workflows, managing client inquiries, ensuring patient flow, maintaining precise records, and facilitating scheduling in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Patient Liaison
ASPCA
Brooklyn, NY
08.2024 - Current
- Acted as primary point of contact for clients, providing clear and compassionate communication throughout veterinary visits.
- Partner with veterinarians, clinical staff, and fellow patient liaisons to facilitate timely care and a positive client experience.
- Coordinate patient flow from check-in through discharge and follow-up to support efficient clinic operations.
- Explain available services, eligibility requirements, and financial assistance options to help clients navigate care.
- Manage priorities in a high-volume clinical environment while maintaining accuracy, professionalism, and empathy.
Client Care Specialist
InstaVet Urgent Care
Queens, NY
11.2020 - 04.2024
- Delivered compassionate client service to pet owners in person and through remote channels in an urgent-care environment.
- Handled client communications by phone, email, and 24/7 live chat, resolving questions and coordinating next steps.
- Supported clients during emotionally difficult and high-stress situations with patience, empathy, and professionalism.
- Managed appointments, procedures, and patient flow from check-in through discharge.
- Coordinated medical record requests between hospitals and specialty practices to support continuity of care.
Customer Care Representative
Canine Retreat by AKC
Manhattan, NY
12.2017 - 05.2019
- Handled incoming calls, emails, and client/vendor inquiries with timely and professional follow-through.
- Maintained an organized, welcoming front-desk environment and supported smooth customer experiences.
- Provided clerical and administrative support to enhance daily operations in client-facing environment.
- Managed inventory, ordering, and supply organization to support day-to-day business needs.
Cashier Sales Associate
Bed Bath & Beyond
Manhattan, NY
01.2014 - 10.2017
- Processed high-volume transactions accurately and efficiently while delivering professional customer service.
- Handled returns, exchanges, and customer concerns with sound judgment and problem-solving skills.
- Maintained organized checkout operations and balanced cash drawers accurately.
- Identified and helped prevent potentially fraudulent transactions in accordance with store procedures.
Education
Psychology
Borough of Manhattan Community College
New York, NYTimeline
Patient Liaison
ASPCA
08.2024 - Current
Client Care Specialist
InstaVet Urgent Care
11.2020 - 04.2024
Customer Care Representative
Canine Retreat by AKC
12.2017 - 05.2019
Cashier Sales Associate
Bed Bath & Beyond
01.2014 - 10.2017
Psychology
Borough of Manhattan Community College