Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Kars

South Carolina

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service

Williams Sonoma Inc.
02.2024 - 12.2024
  • Delivered exceptional customer service at Williams Sonoma, resolving complex inquiries and enhancing client satisfaction
  • Provided empathetic support to customers during high-stress periods, effectively de-escalating tense situations
  • Resolved complex customer inquiries efficiently, enhancing satisfaction rates and reducing escalation frequency
  • Implemented innovative solutions to streamline processes
  • Fostered positive customer relationships through active listening and personalized problem-solving
  • Collaborated with team members to address challenging situations
  • Meticulously documented customer interactions, ensuring accurate information for follow-ups
  • Actively contributed to team knowledge-sharing sessions, enhancing collective problem-solving capabilities and customer service standards

Customer Service Representative

Vimo, Inc
10.2022 - 02.2024
  • Answered customer inquiries via phone, email, and chat.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Participated in team meetings and contributed to team goals and objectives.
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Utilized CRM software to document customer interactions, feedback, and resolutions.

Remote Customer Service Representative

Tapestry
05.2021 - 10.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong customer relationships to encourage repeat business.

Cashier

Walmart
08.2016 - 05.2021
  • Worked closely with front-end staff to assist customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained work area and kept cash drawer organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

HIGH SCHOOL DIPLOMA -

Richlands High School
Richlands, Virginia

TECHNICAL DIPLOMA -

Southwest Virginia Community College

Skills

  • Customer service
  • Communication
  • Problem-solving
  • De-escalation
  • CRM software
  • Call triaging
  • Technical support
  • Active listening
  • Account management
  • Empathy
  • Teamwork
  • Collaboration
  • Time management
  • Adaptability

Timeline

Customer Service

Williams Sonoma Inc.
02.2024 - 12.2024

Customer Service Representative

Vimo, Inc
10.2022 - 02.2024

Remote Customer Service Representative

Tapestry
05.2021 - 10.2022

Cashier

Walmart
08.2016 - 05.2021

HIGH SCHOOL DIPLOMA -

Richlands High School

TECHNICAL DIPLOMA -

Southwest Virginia Community College

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Kayla Kars