Kayla Keelan
Clarksville,TN
Summary
Dedicated customer service professional with a proven track record of acting as a liaison between customers and the company, ensuring seamless communication and issue resolution. Skilled in addressing customer complaints, providing detailed information about products and services, processing orders, and managing returns with efficiency and empathy. Committed to enhancing customer satisfaction by thoroughly understanding product offerings and adeptly answering inquiries related to services or purchases. Focused on fostering positive customer experiences and maintaining high levels of satisfaction in every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing professional
Brookside Properties
01.2024 - 02.2025
- My responsibilities was to help future residents find their perfect forever home.
- I was tasked to take them on tours, showing them our beautiful property and showing our amazing amenities.
- Making sure that I could find them the right home for their needs.
- I would also help assist with maintenance orders and payments.
- My goal was to always make sure our residents and future residents always walked out of the office with a smile on their face.
Supervisor line cook
Mary Queen of Angels
04.2020 - 01.2023
- Ensured that meals were prepared in accordance with residents’ dietary guidelines.
- Inspected all food and ingredients to ensure freshness and properly stored leftovers.
- Maintained variety in each day’s menu while taking dietary issues into consideration.
- Scheduled the delivery of ingredients and inspected deliveries.
Assistant Manager
KFC
01.2019 - 02.2020
- Manage the store to make sure all the guests are happy.
- Count the safe count each drawer make sure all the money is right all the food orders are right.
Teaching Professional
Life Christian Academy
01.2018 - 11.2019
- Supervising children of all ages, ensuring that they are safe, happy and cared for during their stay.
- Design craft projects and other creative activities for them to enjoy whether at a learning station or outside in a designated area.
- Providing and preparing snacks, meals and or medications if needed.
Hostess
luke bryan 32 bridge
12.2018 - 08.2019
- Greet customers as soon as they walk through the door.
- Provide patrons with accurate wait time estimates during busy periods.
- Maintain a neat, organized front-of-house environment.
- Seat guests and take initial drink orders as needed to ensure ideal speed of service.
- Assist with opening/closing tasks and side work as needed.
- Learn about food and beverage menus.
- Rotate seating between different stations to ensure even workloads for waitstaff.
Education
High school or equivalent - Science
Weeki Wachee High School
Brooksville, FL05.2017
Skills
- Curriculum development
- Emergency response training
- Training program development
- Effective time management
- Proficient in CPR techniques
- Animal welfare management
- Patient support
- Patient medication management
- Assessment of vital signs
- Nutritional meal preparation
- Clinical nursing proficiency
- Effective patient management
- Meal preparation expertise
- Meal preparation expertise
- Customer service
- Property management
- Sales strategies
- Lease agreements
- Team leadership
- Financial transactions
- Client relations
- Staff training
- Fair housing policies
- Team building
- Application processing
Certification
- CNA Prep February 2018 to Present
- Providing great patient care. Answering patient calls and determining how best to help them.
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing or exercising.
- Reporting to family or nursing staff if there were any changes in their health.
- CPR/AED for Professional Rescuers and Health Care Providers January 2020 to January 2022
- First Aid January 2020 to January 2022
- Driver's License December 2018 to December 2026
- CPR
- Certified Nursing Assistant (CNA)
- ServSafe
- Food Handler Certification
Timeline
Leasing professional
Brookside Properties
01.2024 - 02.2025
Supervisor line cook
Mary Queen of Angels
04.2020 - 01.2023
Assistant Manager
KFC
01.2019 - 02.2020
Hostess
luke bryan 32 bridge
12.2018 - 08.2019
Teaching Professional
Life Christian Academy
01.2018 - 11.2019
High school or equivalent - Science
Weeki Wachee High School
Section name
Authorized to work in the US for any employer