Kayla Kees
Houston,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
09.2023 - Current
- Handled high-pressure situations with composure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 35 incoming calls per day from customers
Team Member
Chick-fil-A
06.2021 - 09.2021
- Efficiently processed customer transactions.
- Executed bagging operations efficiently.
Cashier
Family Dollar
04.2020 - 04.2021
- Delivered exceptional customer support.
- Processed sales promptly and accurately.
- Organized merchandise on shelves.
Service Learning Volunteer
South Early College High School
08.2015 - 05.2019
- Facilitated classroom assistance.
- Assisted students with class work
- Conducted regular reading sessions to boost comprehension skills.
Team Member/Cashier
Chick-fil-A
11.2017 - 02.2019
- Handled customer transactions efficiently.
- Implemented efficient bagging techniques.
- Ensures order accuracy with headset
- Customer interactions face to face via window
- Ensured sanitary conditions for workplace safety.
- Organized merchandise for optimal visibility and access.
Babysitter
House
05.2015 - 09.2018
- Prepared meals
- Facilitated bath routines
- Conducted routine procedures
- Maintaining hair care routines
- Responsible for washing, drying, folding, and organizing laundry.
Education
High school diploma -
South Early College HS
Houston, TX06.2019
Skills
- Customer Service
- Active listening
- Childcare Supervision
- Call center experience
- Computer proficiency
- Customer relationship management (CRM)
- Delivery scheduling
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Handled high call volumes during peak season
Timeline
Customer Service Representative
Alorica
09.2023 - Current
Team Member
Chick-fil-A
06.2021 - 09.2021
Cashier
Family Dollar
04.2020 - 04.2021
Team Member/Cashier
Chick-fil-A
11.2017 - 02.2019
Service Learning Volunteer
South Early College High School
08.2015 - 05.2019
Babysitter
House
05.2015 - 09.2018
Food Handler Certification
High school diploma -
South Early College HS
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