Kayla Keranen
Waterford,MI
Summary
Strong interpersonal skills, ability to communicate with coworkers and clients in a positive manner, self-motivated, adept in multitasking, quick learner, excellent problem solving skills, capable of working under pressure, immense attention to detail and willingness to work in a fast paced environment while maintaining a positive demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Specialist
Meridian Health Services
Waterford, MI
12.2020 - Current
- Processed paperwork, obtained billing forms and secured confidential information.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated group medical records and technical library to promote smooth office operations.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Peer Recovery Coach
Meridian Health Services
Waterford, MI
12.2020 - Current
- Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
- Performed assessments to determine individual limitations and strengths.
- Participated in case conferences to provide input on recommended treatments or interventions.
- Answered and logged incoming inquiries via phone, fax and email.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Updated group medical records and technical library to promote smooth office operations.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Education
Associate of Applied Science - Social Work
Oakland Community College
Bloomfield Hills, MI05-2020
High School Diploma -
Hartland High School
Hartland, MI05-2009
Skills
- Client Intake
- Intake Assessment
- Claims Processing
- Application Assessments
- Group and Individual Instruction
- Data Entry
- Compassionate Communication
- Appointment Scheduling
- Patient Scheduling
- Conflict Mediation
- Case Management
- Critical Thinking Skills
- Empathic Communication
- Crisis Intervention
Affiliations
- Actively engaged with children
- Interacting with others
- Enjoys gardening
- Self nurturing encompasses activities and practices that promote physical, emotional and mental well-being.
Accomplishments
- Apart of Starting new roles for specific departments
- Asked to pilot new procedures to engage clients deeper into the program.
- Embarked on EHR start up with in the company.
Certification
- CPRM Certification
- MCBAP approved courses
- Trainings in culture competency, LGBTQ+, trauma informed care, motivational interviewing, deescalation skills.
References
References available upon request.
Timeline
Intake Specialist
Meridian Health Services
12.2020 - Current
Peer Recovery Coach
Meridian Health Services
12.2020 - Current
Associate of Applied Science - Social Work
Oakland Community College
High School Diploma -
Hartland High School