Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Kern

Port Charlotte,FL

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Publix Pharmacy
12.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Administered vaccinations to patients and stayed up to date with changing vaccination guidelines
  • Managed opening and closing duties for pharmacy.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.

Cashier

Publix Grocery Store
04.2020 - 12.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Intern

Gracepoint Wellness FamilyNET
01.2021 - 05.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Shadowed a counselor and case manger while they performed house visits with clients
  • Generated reports detailing findings and recommendations.

Education

Bachelors of Science - Behavioral and Community Sciences with a Concentration in Children’s Mental Health

University of South Florida
Tampa, Florida
05.2021

Associate of Arts -

Florida SouthWestern State College
Punta Gorda, FL
05.2019

High School Diploma -

Florida SouthWestern Collegiate High School
Punta Gorda, FL
05.2019

Skills

    Problem-solving skills

    Professionalism and Courtesy

    HIPAA Regulations

    Team Collaboration

    Pharmacist support

    Pharmaceutical Calculations

    Time management skills

    Workflow Optimization

    Pharmacy Law Compliance

    Work Ethic and Integrity

    Customer Service

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.

Timeline

Certified Pharmacy Technician

Publix Pharmacy
12.2021 - Current

Intern

Gracepoint Wellness FamilyNET
01.2021 - 05.2021

Cashier

Publix Grocery Store
04.2020 - 12.2021

Bachelors of Science - Behavioral and Community Sciences with a Concentration in Children’s Mental Health

University of South Florida

Associate of Arts -

Florida SouthWestern State College

High School Diploma -

Florida SouthWestern Collegiate High School

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Kayla Kern