Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Kersey

CORBIN,Kentucky

Summary

Proven leader and efficient problem-solver, adept in time management and data entry, enhanced Lowe's Home Improvement's customer service quality. Mentored staff with a focus on maximizing team performance, demonstrating exceptional dependability and social perceptiveness. Achieved significant improvements in service delivery by applying innovative solutions and fostering a collaborative team environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Stay at Home Parent

Home
06.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.

Head Cashier

Lowes Home Improvment
07.2019 - 06.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated employees on register use, merchandising, and customer service.

Education

High School Diploma -

Whitley County High School
Williamsburg, KY
05.2009

Skills

  • MS Office
  • Dependable and Responsible
  • Computer Skills
  • Social Perceptiveness
  • Time Management
  • Data Entry

Timeline

Stay at Home Parent

Home
06.2021 - Current

Head Cashier

Lowes Home Improvment
07.2019 - 06.2021

High School Diploma -

Whitley County High School

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Kayla Kersey