KAYLA KEYSER
Oswego,IL
Summary
Hard working, detail oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Guest Service Supervisor
Hyatt
06.2023 - Current
- Managed guest check-in and check-out processes, ensuring seamless experiences.
- Resolved guest inquiries and concerns promptly, enhancing customer satisfaction.
- Coordinated room assignments and special requests, optimizing guest accommodations.
- Maintained accurate records of bookings and payments using hotel management software.
Assistant Teacher
La Petite Academy
04.2022 - 04.2023
- Facilitated safe and effective transitions between activities.
- Tracked student attendance and reported absences and tardiness.
- Cleaned classrooms and organized instruction materials in appropriate locations.
- Helped teachers develop lesson plans and curriculums for classroom instruction.
- Developed and maintained consistent, positive relationships with children.
- Collaborated with Teacher in adapting curriculum to meet individual student goals.
- Communicated important school information and announcements to students and parents.
- Engaged with learners to promote student dialogue and positive interaction.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
- Facilitated developmentally appropriate daily activities for students.
- Created and maintained clean, safe and organized learning environment.
Receptionist/ Salon Coordinator
The Salon Professional Academy
04.2021 - 04.2022
- Maintained detailed and accurate records of visitor requests and of calls received.
- Coordinated pick-up and delivery of express mail services.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained various office or program records using secure filing system.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Answered questions about organization and provided callers with address, directions and other information.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Tanning Consultant
Tiki Tan
01.2021 - 03.2021
- Responded quickly to meet customer needs and resolve problems.
- Provided product information and resolved concerns to assist customers.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Experienced with social media and communications platforms.
- Worked with coworkers to complete tasks.
- Performed general maintenance and repair.
- Connected and engaged with clients to understand needs.
- Communicated well with clients in writing, by phone and in person.
- Reported damages and equipment malfunctions to supervisors and scheduled repairs.
- Assisted employers with event planning, organization and setup.
- Learned client preferences and dislikes to provide individualized service and increase satisfaction.
Tanning Consultant
Palm Beach Tan
11.2019 - 02.2020
- Possessed calm, professional and courteous attitude towards customers and colleagues.
- Greeted clients upon arrival and asked questions to determine personal care needs.
- Created unique customer experiences, providing excellent service and attention to needs.
- Kept client information and payment data confidential.
- Ordered new cleaning supplies and sanitation products to prevent shortages.
- Organized client rooms and arranged amenities for use.
- Secured facilities upon entry and departure to protect high-value items and equipment.
- Scheduled appointments for clients and handled calendaring tasks.
- Checked on clients frequently to resolve concerns and answer questions.
- Communicated well with clients in writing, by phone and in person.
- Reported damages and equipment malfunctions to supervisors and scheduled repairs.
- Learned client preferences and dislikes to provide individualized service and increase satisfaction.
- Connected and engaged with clients to understand needs.
Education
High School Diploma - undefined
Oswego High
Oswego, IL05.2019
Skills
- Multitasking proficiency
- Team management
- Exceptional communication
- Delegation and supervision
- Guest relations
- Brand representation
- Sales and upselling
- Strong leadership
- Greeting customers
- Customer service
- Team Training
- Processing payments
- Check-in procedures
- Front office support
- Guest accommodations
- Generating reports
- Adjusting schedules
- Schedule setting
- Making reservations
- Budgeting and finance
- Conflict management
- Implementing policies
- Operations management
Timeline
Guest Service Supervisor
Hyatt
06.2023 - Current
Assistant Teacher
La Petite Academy
04.2022 - 04.2023
Receptionist/ Salon Coordinator
The Salon Professional Academy
04.2021 - 04.2022
Tanning Consultant
Tiki Tan
01.2021 - 03.2021
Tanning Consultant
Palm Beach Tan
11.2019 - 02.2020
High School Diploma - undefined
Oswego High
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