KAYLA R KILCHRIST
Breaux Bridge,LA
Summary
Organized and dependable Loan Processor with the ability to handle multiple duties with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent at task prioritization and possess a strong attention to detail, while providing excellent customer service to clients and internal/external partners.
Overview
17
17
years of professional experience
Work History
LO Assistant - Loan Processor in 2020
Nations Lending Corp
Humble, TX
01.2018 - 01.2024
- Handled loan files from start to finish; which included obtaining conditions, title documents, insurance, and employment verification.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Maintained knowledge of loan products, underwriting guidelines, and regulations.
- Developed relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Regularly managed pipeline of 25-40 loans.
- Collaborated with loan officers to develop strategies for managing loan application processing
Leasing Agent to Assistant Manager in 2015
Sunchase American
Atascocita, TX
01.2012 - 01.2017
- Collected and posted rent payments for 240 and 312 unit complex.
- Exceeded company goals for tenant payment collection deadline by building positive relationships with tenants.
- Assessed charges and prepared invoices for former residents.
- Prepared monthly resident newsletter and resident notices.
- Inspected apartments for quality assurance for new move-ins.
- Provided excellent customer service, both via phone and in person, to gain new residents and to retain current residents.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service Agent to Team Manager in 2010
AT&T
Lafayette, LA
01.2007 - 01.2012
- Supervised team of 18-25 customer service agents; provided prompt feedback and documented all interactions with agents
- Aided in improvement of agent performance through side by side and recorded call observations.
- Motivated and provided guidance to Customer Service team members to meet monthly performance goals.
- Ensured that all team members are up to date on all training courses and maintained accurate timekeeping records FLSA guidelines.
- Enforced and delivered progressive discipline for attendance, performance, and code of business conduct; including termination of employment to employees that have reached end of progressive discipline steps.
Education
High School Diploma -
Comeaux High School
Lafayette, LA05.1999
Skills
- Mortgage Loan Software - Encompass
- Credit Reports - Credit Plus/Xactus
- Conventional, VA, and FHA Loan Processing
- Proficient in Microsoft Office Suite
- Borrower Correspondence
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Data Management
- Good Telephone Etiquette
References
References available upon request
Accomplishments
- Recognized as top processor for meeting and exceeding company goals - consistently closed 25+ loans monthly.
- Regularly managed a pipeline of 25-40 loans.
- Selected by management to test a product to determine if it would improve company efficiency.
- Received promotions with all previous employers through dedication and willingness to learn all aspects of the business.
Timeline
LO Assistant - Loan Processor in 2020
Nations Lending Corp
01.2018 - 01.2024
Leasing Agent to Assistant Manager in 2015
Sunchase American
01.2012 - 01.2017
Customer Service Agent to Team Manager in 2010
AT&T
01.2007 - 01.2012
High School Diploma -
Comeaux High School
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