Kayla Kirkman
Anderson,IN
Summary
Detail-oriented Staff Accountant with over 10 years of experience supporting financial operations, payroll, and account management in high-volume service environments. Expertise in managing multi-system accounting workflows, facilitating system transitions, and ensuring accuracy across accounts payable, accounts receivable, and payroll functions. Recognized for effectively resolving discrepancies, enhancing processes, and contributing to reliable month-end and year-end closes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Staff Accountant
Hope Plumbing
Indianapolis, IN
12.2023 - Current
- Oversaw management of purchase orders and financial data within ServiceTitan and Sage Intacct during system transition from QuickBooks.
- Executed proactive outreach to customers with overdue accounts, leveraging ACH, credit card, and financing options like GoodLeap and GreenSky to optimize payment recovery.
- Facilitated weekly payroll processing to guarantee accurate and timely compensation for field staff across multiple locations.
- Collaborated cross-functionally with AP and payroll teams to ensure precise financial reporting and address discrepancies affecting month-end close.
- Collaborated with accounting team and cross-functional departments to resolve financial discrepancies.
- Managed financial data recording, maintenance, and updates within accounting systems.
- Facilitated internal reconciliations and delivered requested documentation.
- Assisted with monthly and year-end closing processes. Supported compliance with confidentiality standards.
Customer Service Representative
Hope Plumbing
Indianapolis, IN
09.2021 - 12.2023
- Executed responsibilities in a fully remote capacity.
- Executed processing of customer payments and maintained accurate account balances.
- Assisted customers with inquiries related to Angi HomeAdvisor credit card transactions while maintaining detailed logs of account activity for future reference.
- Coordinated service scheduling and engaged with various departments to support uninterrupted daily operations.
- Managed accurate documentation of maintenance plans and service contracts to enhance customer satisfaction.
Accounts Receivable
Summers Plumbing, Heating, & Cooling
11.2017 - 09.2021
- Audited payroll timecards across multiple locations to ensure accuracy prior to processing.
- Evaluated commission and incentive pay structures to validate invoice correctness before final approval.
- Processed and recorded customer payments, ensuring accurate account reconciliation.
- Processed service invoices within Successware, ensuring accurate data entry and record maintenance.
- Developed spreadsheets and facilitated reconciliations to ensure precise month-end close.
Assistant Store Manager
Shoe Carnival
Anderson, IN
12.2013 - 11.2017
- Oversaw daily cash handling, deposit processing, and register balancing to enhance accuracy and minimize shrinkage.
- Facilitated staff training and guidance on POS systems and operational procedures to enhance efficiency.
- Monitored and organized payroll schedules and inventory levels to maintain alignment with store performance goals.
- Implemented process improvements that enhanced reporting efficiency and ensured financial accuracy.
Education
Associate's degree - Business Administration and Office Management
Purdue University Global
06.2023
diploma -
Warren Central High School
12.2010
High school diploma or GED - undefined
Associate's degree - Business Management
Skills
- Accounts payable
- Team Work
- Accounts receivable
- Credit card
- Accounts Receivable (2 years)
- Telephone
- Customer service (10 years)
- Accounting
- Microsoft Office
- Microsoft Outlook
- Operations
- Data entry
- Accounts payable (2 years)
- Order Fulfillment
- QuickBooks
- CRM software
- Store Management Experience
- Retail
- Pos systems
- Microsoft Word
Certification
Driver's License
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Staff Accountant
Hope Plumbing
12.2023 - Current
Customer Service Representative
Hope Plumbing
09.2021 - 12.2023
Accounts Receivable
Summers Plumbing, Heating, & Cooling
11.2017 - 09.2021
Assistant Store Manager
Shoe Carnival
12.2013 - 11.2017
High school diploma or GED - undefined
Associate's degree - Business Management
Associate's degree - Business Administration and Office Management
Purdue University Global
diploma -
Warren Central High School