Kayla Kline
Old Town,FL
Summary
Personable and dedicated, equipped with relevant qualifications for providing exceptional patient services. Understands importance of patient confidentiality and accurate record-keeping, with strong skills in communication and administrative tasks. Committed to enhancing patient satisfaction and streamlining service processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Services Representative
Palms Medical Group
11.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Waitress Supervisor
Deadman's Bay Marina
07.2023 - 11.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
Education
Associate of Applied Science - Cosmetology
Florida Gateway College
Lake City, FL08-2022
High School Diploma -
Dixie County High School
Cross City, FL05-2021
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare
- HIPAA compliance
- Problem-solving
- Multi-line telephone systems
- Multitasking and organization
Certification
- Basic Life Support Certificate (BLS)
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Timeline
Patient Services Representative
Palms Medical Group
11.2023 - Current
Waitress Supervisor
Deadman's Bay Marina
07.2023 - 11.2023
- Basic Life Support Certificate (BLS)
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Associate of Applied Science - Cosmetology
Florida Gateway College
High School Diploma -
Dixie County High School
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