Kayla Knight
In Home Supportive Services
Milpitas,CA
11
years of professional experience
Managing front desk activities and maintaining welcoming atmosphere for clients, four years experience. Effective communication and customer service principles to enhance job performance.
Work History
Caregiver
8 Years 1 Month- Assisting and coordinating with ADLs (activities of daily living) and appropriately tending to physical, emotional and developmental needs.
- Thrives in high-stress behavioral and medical crises, ensuring patient safety and stabilization.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
Veterinary Assistant/Customer Service Representative
4 Years 2 Months- Assisted veterinarians in performing examinations and administering treatments to animals.
- Provided compassionate care to patients, ensuring comfort during procedures and recovery.
- Trained new staff on clinic procedures and client service best practices.
- Coordinated scheduling of appointments, optimizing workflow for staff and clients.
- Positioned and captured diagnostic imaging such as x-rays and CT scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Collected patient cytologies and blood samples to complete laboratory analysis.
- Provided preoperative care including intravenous catheters, inducing general anesthesia, and endotracheal intubation.
Sales Associate
8 Months- Assisted customers in selecting appropriate pet supplies based on specific needs and preferences.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Caregiver
3 Years 8 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social engagements.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Hostess/Server
10 Months- Managed waitlist efficiently, optimizing guest flow and reducing wait times.
- Trained new team members on service protocols and restaurant procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma
CMAA Career Diploma - Medical Administrative Assistant
Skills
Strong communication skills
Interpersonal excellence
Customer/Client relations
Administrative support and positive team dynamics
Billing coordination and payment processing
Dependable and responsible
key holder experience
Timeline
Veterinary Assistant/Customer Service Representative
Tama Veterinary Hospital
04.2022 - 06.2026Read More
Sales Associate
An-Jan Feed and Pet Supplies
08.2021 - 04.2022Read More
Caregiver
In Home Supportive Services
09.2018 - CurrentRead More
Caregiver
Private Client
08.2018 - 04.2022Read More
Hostess/Server
Black Angus Steak House
03.2016 - 01.2017Read More
Penn Foster Career School
CMAA Career Diploma from Medical Administrative Assistant
Read More
Calaveras Hills High School
High School Diploma
Read More