Kayla knowles
Atlanta,Georgia
Summary
Dynamic professional with extensive experience in customer service and team management. Skilled in decision-making and time management, driving initiatives that enhance team performance and streamline processes for improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Target
01.2023 - Current
- Led operational initiatives to enhance team performance and streamline workflows.
- Developed training programs to improve staff efficiency and reduce onboarding time.
- Implemented inventory management systems to optimize stock levels and minimize shortages.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
Fulfillment Expert
Target
09.2020 - 01.2023
- Oversaw inventory management to ensure accurate stock levels and efficient order fulfillment.
- Trained and mentored new team members on operational procedures and best practices.
- Streamlined picking and packing processes, reducing errors in order preparation.
- Implemented quality control measures to enhance customer satisfaction through error-free deliveries.
Retail Sales Associate
Target
10.2019 - 09.2020
- Assisted customers in product selection to enhance shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to optimize store layout and visibility.
Sales Associate
Ross Stores
07.2017 - 09.2018
- Engaged customers through active listening and tailored product recommendations.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction.
- Trained new sales associates on company policies and best practices for customer service.
Education
High School Diploma -
Urban Assembly School For Wildlife Conservation
The Bronx, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Target
01.2023 - Current
Fulfillment Expert
Target
09.2020 - 01.2023
Retail Sales Associate
Target
10.2019 - 09.2020
Sales Associate
Ross Stores
07.2017 - 09.2018
High School Diploma -
Urban Assembly School For Wildlife Conservation