KAYLA KRETZER
Holbrook,NY
Summary
Results-oriented individual with a passion for embracing new challenges and driving success. Highly adaptable with a proven ability to align personal goals with organizational objectives. Focused on delivering measurable outcomes and creating a positive work environment.
Overview
7
7
years of professional experience
Work History
Area Manager
LA Fitness
Lake Grove, NY
03.2025 - Current
- Review district schedules and staffing coverage to maintain seamless, efficient club operations.
- Monitor and address fire safety, AED, and pool compliance violations, ensuring prompt corrective actions.
- Conduct rigorous audits and weekly operational walkthroughs to enforce company policies and safety standards.
- Support, mentor, and guide club managers through personnel management, operational challenges, and problem resolution.
- Verify that all district clubs maintain accurate administrative records and stay current on maintenance requirements.
Operations Manager
LA Fitness
Farmingville/Lake Grove, NY
02.2023 - 03.2025
- Oversaw day-to-day club operations to ensure a safe, clean, and welcoming environment for members and staff.
- Managed a dedicated member service phone line, directly resolving complex member concerns, billing issues, and account updates.
- Upheld high customer service standards by effectively de-escalating and solving operational and member issues.
Operations Manager in Training
LA Fitness
Smithtown, NY
10.2022 - 02.2023
- Trained directly under the Operations Manager to master day-to-day facility management, leadership duties, and business procedures.
Front Desk Receptionist
LA Fitness
Port Jefferson Station, NY
08.2019 - 05.2022
- Executed strict opening and closing procedures, provided member services, and assisted with Kids Klub supervision.
Medical Receptionist
St. Tereza Physical Therapy
Centereach, NY
07.2022 - 08.2023
- Managed front office flow by executing opening/closing procedures, greeting patients, and streamlining the check-in process.
- Collected out-of-pocket medical expenses, including copays, co-insurance, and deductibles.
- Maintained and updated accurate, confidential patient records within the Electronic Health Records (EHR) system.
- Managed patient scheduling, effectively coordinating future appointments and conducting proactive outreach to inactive patients.
- Assisted patients with medical documentation and verified the completion of all required intake forms.
Education
Bachelor of Arts - Linguistics
SUNY Stony Brook University
Stony Brook, NY05.2022
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY05.2019
High School Diploma - undefined
Sachem High School East
Farmingville, NYSkills
- Operations Management, Team Leadership & Mentorship, Customer Service Excellence, Conflict Resolution, Inventory Management, Cash-Handling, Schedule Optimization
Timeline
Area Manager
LA Fitness
03.2025 - Current
Operations Manager
LA Fitness
02.2023 - 03.2025
Operations Manager in Training
LA Fitness
10.2022 - 02.2023
Medical Receptionist
St. Tereza Physical Therapy
07.2022 - 08.2023
Front Desk Receptionist
LA Fitness
08.2019 - 05.2022
High School Diploma - undefined
Sachem High School East
Bachelor of Arts - Linguistics
SUNY Stony Brook University
Associate of Arts - Liberal Arts
Suffolk County Community College