Kayla Kruger
Fountain Inn,SC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CONA Rehabilitation
Greenville, SC
01.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Efficient in Athena to schedule appointments, verify insurance, claims, patient cases, and ticklers.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
House Cleaner
Simplicity by Becky
Fountain Inn, SC
08.2022 - 12.2023
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Costumer Service Representative
Sonic Suds Car Wash
Simpsonville, SC
09.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Server
Quaker Steak and Lube
Greenville, SC
08.2015 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Mauldin High School
Mauldin, SC08-2015
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient check-in
- Attention to detail
- Punctual and hardworking
- Relationship building
Timeline
Patient Service Representative
CONA Rehabilitation
01.2024 - Current
House Cleaner
Simplicity by Becky
08.2022 - 12.2023
Costumer Service Representative
Sonic Suds Car Wash
09.2020 - 08.2022
Server
Quaker Steak and Lube
08.2015 - 09.2020
High School Diploma -
Mauldin High School