Kayla Lainez
Roanoke,VA
Summary
I have worked in many different settings to learn as much as I can from the work settings, people, and service required. I am quick learner, patient, passionate, communicative, and goal-oriented. I work well with others and I am willing to teach.
Overview
9
9
years of professional experience
Work History
Waitress
O'Malleys Alley
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area for optimal customer satisfaction.
Housekeeping Supervisor
Nina's Cleaning Service
08.2016 - 06.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and organization.
- Trained and guided housekeeping staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
Sales Associate
Maui Nix
02.2025 - 02.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained merchandise presentation and ensured store cleanliness standards.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and enhance customer experience.
Ball Girl
University of Lynchburg
08.2022 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Student Orientation Leader
University of Lynchburg
05.2024 - 08.2024
- Facilitated orientation sessions for new students, ensuring smooth transition to campus life.
- Developed engaging materials that enhanced student understanding of resources and services available.
- Coordinated logistics for orientation events, optimizing schedules and participant engagement.
- Led training workshops for volunteers, fostering teamwork and effective communication skills.
Hostess
Mac And Bob's
12.2020 - 08.2021
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and service staff to ensure timely order delivery.
- Developed and maintained knowledge of menu items, specials, and promotions for effective guest communication.
- Trained new host staff on front-of-house procedures and customer service standards.
Server
Plantation Creations Catering
05.2021 - 07.2021
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery process, enhancing overall efficiency.
- Trained new servers on menu items and service protocols, fostering team development and performance.
- Oversaw daily operations during peak hours, managing staff assignments and workflow coordination.
Gym Associate
Workout Anytime
08.2020 - 03.2021
- Assisted members with fitness equipment and program selection to enhance workout efficiency.
- Educated clients on proper exercise techniques to promote safety and effectiveness.
- Maintained cleanliness and organization of gym facilities to ensure a welcoming environment.
- Conducted orientations for new members, familiarizing them with equipment and services.
Server
Coco's Paradise
01.2018 - 01.2019
- Implemented strategies to improve table turnover rates, contributing to increased sales volume.
- Resolved customer complaints swiftly, maintaining positive dining experiences and brand reputation.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
Bachelor of Arts - Liberal Arts
University of Lynchburg
Lynchburg05-2025
High School Diploma -
Salem High School
Salem06-2020
Skills
- Customer service
- Strong multitasking
- Cleanliness
- Attention to detail
- Memory retention
- Interpersonal savvy
- Strong communication and interpersonal skills
- Teaching and training others
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Community Engagement and Advocacy
-Volunteering
-Community Cleanups
-Environmental Advocacy
Arts and Creativity
-Painting
-Drawing
-Tattooing
-Hula Hooping
Travel
-Learning different cultures and languages
-Learning different philosophies and religions
-Trying new foods and meeting new people
-Seeing new environments
Physical Fitness and Wellness
-Spirituality
-Meditation
-Yoga
-Lifting
-Running
-Biking, Hiking, Swimming, Kayaking
-Lacrosse!
Timeline
Waitress
O'Malleys Alley
07.2025 - Current
Sales Associate
Maui Nix
02.2025 - 02.2025
Student Orientation Leader
University of Lynchburg
05.2024 - 08.2024
Ball Girl
University of Lynchburg
08.2022 - 02.2025
Server
Plantation Creations Catering
05.2021 - 07.2021
Hostess
Mac And Bob's
12.2020 - 08.2021
Gym Associate
Workout Anytime
08.2020 - 03.2021
Server
Coco's Paradise
01.2018 - 01.2019
Housekeeping Supervisor
Nina's Cleaning Service
08.2016 - 06.2025
Bachelor of Arts - Liberal Arts
University of Lynchburg
High School Diploma -
Salem High School
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