Kayla Lamb
Punta Gorda,FL
Summary
Energetic and motivated individual with a strong academic background and passion for learning. Possess excellent communication and organizational skills, paired with the willingness to take on new challenges. Seeking opportunities to gain practical experience and contribute to a dynamic team environment. Offering a positive and proactive attitude, while seeking a career and professional-like job.
Overview
8
8
years of professional experience
Work History
Shift Leader/Server
Captains Table
02.2017 - Current
- Demonstrated leadership skills by effectively overseeing and directing staff during shifts
- Provided exceptional customer service by attending to guests' needs and ensuring a positive dining experience
- Managed cash transactions and accurately handled financial aspects of the shift
- Trained new employees on restaurant procedures, including customer interactions and operational tasks
- Maintained a clean and organized work environment to uphold company standards and ensure regulations are met
Property Service Management
Prozone
Punta Gorda, FL
11.2023 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimize resources allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
Assistant General Manager
Captains Table
02.2018 - 02.2022
- Assisted in overseeing day-to-day operations, ensuring smooth functioning of the organization
- Played a key role in managing and training a team of employees to ensure high levels of productivity and customer satisfaction
- Collaborated with General Manager to develop and implement strategic business plans to drive growth and profitability
- Managed inventory, budgeting, and financial reporting to ensure the business operated efficiently and met goals
Education
Bachelor's - Management and Supervision
Florida SouthWestern State College
Fort Myers, FL05.2023
Skills
- Organization Skills
- Communication
- Service level management
- Teamwork
- Time Management
- Social Media Marketing
- Fast Decision-Making
Timeline
Property Service Management
Prozone
11.2023 - Current
Assistant General Manager
Captains Table
02.2018 - 02.2022
Shift Leader/Server
Captains Table
02.2017 - Current
Bachelor's - Management and Supervision
Florida SouthWestern State College