Kayla Landphair
Norwalk,OH
Summary
Detail-oriented Medical Biller and Client Manager with 7 years of experience excelling in multitasking and claims processing. Proven ability to efficiently liaise with insurance companies to resolve disputes and address patient inquiries promptly. Known for fostering strong relationships with medical professionals, insurance providers, and clients to ensure seamless invoicing operations in a fast-paced office setting.
Overview
12
12
years of professional experience
Work History
Client Manager
Revascent
Idaho City, ID
06.2024 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Researched and resolved billing discrepancies to enable accurate billing.
- Resolved billing variances to ensure system accuracy.
Medical Biller
The Bellevue Hospital
04.2017 - 06.2024
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Provided training and support to new staff members regarding billing processes.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
Medical Receptionist
NOMS Internal Medicine
05.2015 - 04.2017
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Optometric Technician
Family Eye Care Centers
12.2013 - 05.2015
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Education
High School Diploma - undefined
Norwalk High School
Norwalk, OHSkills
- Customer Service
- Time Management
- Critical Thinking
- Account reconciliation
- Billing and Collection Procedures
- Financial acumen
- Client services
Awards
Head Coach, Bellevue Soccer Club U14, Kindergarten Lead PTO, Norwalk Catholic EC
Timeline
Client Manager
Revascent
06.2024 - Current
Medical Biller
The Bellevue Hospital
04.2017 - 06.2024
Medical Receptionist
NOMS Internal Medicine
05.2015 - 04.2017
Optometric Technician
Family Eye Care Centers
12.2013 - 05.2015
High School Diploma - undefined
Norwalk High School