Kayla Lang

• Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
• Maintained the cleanliness of the ice cream shop, including wiping down counters, tables, and equipment.
• Prepared various flavors of ice cream cones and sundaes according to customer preferences.
• Managed inventory levels by restocking supplies as needed to ensure smooth operations during peak hours.
• Handled customer questions regarding menu items, ingredients, and allergen information with knowledge and professionalism.
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of satisfaction.
• Managed the cash drawer throughout the shift, ensuring accuracy in giving change back to customers, while maintaining security protocols.
• Followed health code regulations when handling food products to ensure that safety standards were met at all times.

I work in the front of the house as a hostess at Oakland Pizza Co. I welcome guests and make them feel welcomed! I bring food to tables, and buss tables afterwards. I make sure the front of house is clean all around. I package take-out orders and cash out customers. I make sure the inventory is stocked up for the upcoming shift, and much more!

• Answer customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.