Kayla Latiker
Jackson,MS
Summary
Dynamic customer service professional with proven expertise at JXN Water, excelling in active listening and dispute resolution. Recognized for enhancing customer satisfaction and retention through effective communication and critical thinking.
Proficient in data entry and Microsoft Excel, consistently delivering solutions that exceed client expectations. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Diligent desired position with a solid background in customer service, and maintaining high satisfaction rates.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
JXN Water
Pearl, MS
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Adheres to and participates in the company's mandatory HIPAA privacy program.
Research the caller's issues/problems and find solutions. - Conducted outbound calls to existing customers to offer annual policy renewal.
- Calculated premiums and established payment methods.
Restaurant Waiter / Bartender
Breaux Bridge Seafood
Ridgeland, MS
11.2021 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Customer Service Representative
Southern Research Group
Ridgeland, MS
06.2022 - 01.2024
- Respond to customer inquiries in a confident, timely, and accurate manner.
- Efficiently and successfully navigate multiple systems.
- Adheres to and participates in the Company's mandatory HIPAA privacy program.
- Processed authorizations for medical tests and procedures.
- Navigated multiple computer systems and applications, and utilized search tools to find information.
- Conducted outbound calls to existing customers to offer annual policy renewal.
- Answer outbound customer/client requests or inquiries concerning services and products.
- Billing, equipment, claims, and report problem areas.
Education
Traditional Diploma -
Lanier High School
833 W Maple StBarber / Stylist -
Mississippi Barber Academy
5420 I-55 Frontage Rd10.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Dispute resolution
- Live chat support
- Customer service
- Adaptability
Timeline
Customer Service Representative
JXN Water
11.2024 - Current
Customer Service Representative
Southern Research Group
06.2022 - 01.2024
Restaurant Waiter / Bartender
Breaux Bridge Seafood
11.2021 - 08.2024
Traditional Diploma -
Lanier High School
Barber / Stylist -
Mississippi Barber Academy