Kayla Layne
Communications Officer
Paris,KY
Summary
At Winchester Police Department, I honed my expertise in public safety and incident documentation, significantly enhancing communication practices. My proactive approach in coordinating emergency responses and facilitating cross-agency collaborations underscored my ability to manage high-pressure situations with calm and efficiency. This blend of technical acumen and teamwork propelled notable improvements in response times and operational reliability.
Attentive Police Dispatcher bringing 7 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Communications Officer
Winchester Police Department
Winchester, KY
02.2018 - Current
- Assisted in the development of departmental policies for better communication practices within the team.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Conducted regular equipment checks to ensure optimal functionality, minimizing technical issues during operations.
- Facilitated training sessions for new hires on proper use of communication equipment and departmental protocols.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Supported investigations by providing essential information from dispatcher logs when required.
- Enhanced public safety by efficiently dispatching emergency services to incidents.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Participated in ongoing professional development, staying up-to-date on best practices for police communications procedures.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Some College (No Degree) -
Eastern Kentucky University
Richmond, KY 05.2024 - Current
High School Diploma -
George Rogers Clark High School
Winchester, KY 08.2004 - 06.2008
Skills
Incident documentation
Public safety
Information gathering
Geographical awareness
Radio communication
Police terminology
Confidentiality
Teamwork and collaboration
Computer skills
Timeline
Some College (No Degree) -
Eastern Kentucky University
05.2024 - Current
Communications Officer
Winchester Police Department
02.2018 - Current
High School Diploma -
George Rogers Clark High School
08.2004 - 06.2008