Kayla Lewis
Bremen,GA
Summary
Results-driven Assistant General Manager with expertise in recruiting, customer service, and financial management. Proven experience in managing operations and enhancing team performance to improve productivity and morale.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Ellianos Coffee
Atlanta, Georgia
10.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Trained and supervised staff to enhance customer service skills.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Developed staff schedules for optimal workforce coverage.
- Facilitated team meetings to improve communication and morale.
- Motivated and led team members to work together to achieve targets.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented quality control measures for beverage preparation.
- Monitored financial transactions and maintained accurate records.
- Collaborated with management on marketing strategies and promotions.
Laboratory Technician
East Cobb Eye Center
06.2021 - 08.2022
- Operated and maintained laboratory equipment for accurate testing results.
- Conducted routine quality control checks on testing procedures and supplies.
- Prepared and processed laboratory samples for eye examinations.
- Documented test results and maintained accurate patient records.
- Assisted in maintaining a clean and organized laboratory environment.
Education
Practical Nursing
West Georgia Technical College
La Grange, GA 05.2026 - 08.2026
Lassiter High School
Marietta, GASkills
- Operational management
- Staff training
- Scheduling
- Employee scheduling
- Quality control
- Customer service
- Customer retention
- Problem resolution
- Team leadership strength
- Team collaboration
- Training and development
- Multitasking
- Professional demeanor
- Record keeping
- Problem-solving abilities
- Decision-making
- Continuous improvement
- Laboratory techniques
- Food safety and sanitation
- Vendor relationship management
- Scheduling
- Continuous improvement
Timeline
Practical Nursing
West Georgia Technical College
05.2026 - 08.2026
Assistant General Manager
Ellianos Coffee
10.2023 - Current
Laboratory Technician
East Cobb Eye Center
06.2021 - 08.2022
Lassiter High School