Kayla Link
Edgewood,NM
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through [Number] years of experience in [Industry] industry.
Overview
7
7
years of professional experience
Work History
Crew Member Team Leader
McDonald's
04.2020 - 08.2021
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Crew Member Shift Manager
Wendy's
03.2014 - 07.2020
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Direct Support Caregiver
Riverside Nursing And Rehabilitation
01.2019 - 08.2019
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Reeths-Puffer High School
Muskegon, MI05.2015
Skills
- Dress Code Enforcement
- Quality Control
- Crew Leadership
- Performance Improvement
- Payroll Administration
- Money Handling
- Staff Supervision
- Relationship Building
Timeline
Crew Member Team Leader
McDonald's
04.2020 - 08.2021
Direct Support Caregiver
Riverside Nursing And Rehabilitation
01.2019 - 08.2019
Crew Member Shift Manager
Wendy's
03.2014 - 07.2020
High School Diploma -
Reeths-Puffer High School
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