Kayla Logan
Longs,SC
Summary
Results-driven professional with expertise in optimizing customer service and operational processes. Effective communicator and problem solver, dedicated to achieving high levels of customer satisfaction and operational efficiency. Motivated to embrace new challenges, demonstrating strong adaptability and interpersonal skills. Proven ability to work independently while excelling in multitasking and time management.
Overview
18
18
years of professional experience
Work History
Patient Services Supervisor
Compass Group USA
Little River, SC
04.2025 - Current
- Managed daily operations of patient services, streamlining processes to improve service delivery.
- Supervised patient service team, ensuring adherence to health standards and enhancing patient safety.
- Resolved customer complaints promptly, strengthening patient relationships and enhancing satisfaction.
- Provided training and guidance to staff on customer service standards and practices.
- Trained new employees on procedures and customer service protocols.
- Supervised patient services team on proper meal tray build, drop-off of meal trays, recovery after meals and assisted with breakdown and washing/sanitizing of dishware
- Discussed meal options with patients to meet dietary requirements
Pet Specialist
PetSmart
North Myrtle Beach, South Carolina
05.2025 - Current
- Educated pet owners on proper care, nutrition, and training techniques to enhance pet well-being.
- Advised customers on proper animal nutrition, health issues, breeding, grooming, and training techniques.
- Assisted customers in selecting appropriate pet supplies and products.
- Cultivated strong customer relationships through exceptional service and personalized assistance.
- Answered store and merchandise questions and led customers to wanted items.
- Trained new staff on customer service standards and product knowledge.
- Maintained cleanliness and organization of the store and display areas.
- Prepared food to meet needs of animals under care with appropriate meals.
- Administered medications prescribed by veterinary staff according to established protocols.
- Supported pet adoption events by engaging with potential adopters, facilitating successful placements.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
Patient Dining Associate
Company
Little River, SC
02.2024 - 04.2025
- Served meals to residents following dietary guidelines while ensuring high food quality.
- Assisted residents with meal selections to create personalized dining experiences.
- Collaborated with kitchen staff to ensure timely meal preparations and service.
- Maintained order and cleanliness of dining areas to comply with health codes.
- Trained new associates on dining service protocols to improve efficiency.
- Resolved customer conflicts while maintaining professionalism, fostering a positive dining atmosphere.
- Demonstrated strong multitasking skills in a fast-paced environment.
- Regularly sanitized work areas and kept equipment tidy by removing trash.
Merchandise and Inventory Leader
PetSmart
Myrtle Beach, South Carolina
08.2021 - 05.2025
- Coordinated daily operations related to receiving, picking, packing, and shipping merchandise.
- Managed end-of-life inventory to minimize losses while maximizing returns.
- Resolved issues with damaged goods and overstock to enhance inventory management.
- Performed regular cycle counts and supply audits to maintain inventory accuracy.
- Utilized lift trucks for efficient material transfers between target areas.
- Organized storage areas for efficient space utilization and improved access.
- Supported project execution while proposing actionable process improvements.
Store Manager Circle K Stores, Inc
Alimentation Couche-Tard
Ocean Isle Beach, North Carolina
03.2009 - 07.2021
- Oversaw daily store operations, enhancing staff workflow efficiency and productivity.
- Created weekly work schedules, aligning staff duties with peak hour demands to improve customer service.
- Addressed customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Trained new employees on policies and procedures to ensure smooth integration into the team.
- Implemented safety protocols to enhance customer security within the store environment.
- Collaborated with suppliers for timely merchandise delivery, maintaining inventory levels.
- Conducted regular inventory audits, managing shrinkage effectively through systematic oversight.
- Maintained accurate records of employee performance reviews to support development initiatives.
Education
High School Diploma -
North Myrtle Beach High
Little River, SC06-2007
Associate Of Science
Horry-Georgetown Technical College
Conway, SCSkills
- Patient assessment
- Operations management
- Customer relations
- Staff training
- Quality control
- Inventory control
- Time optimization
- Team leadership
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Performance evaluation
Timeline
Pet Specialist
PetSmart
05.2025 - Current
Patient Services Supervisor
Compass Group USA
04.2025 - Current
Patient Dining Associate
Company
02.2024 - 04.2025
Merchandise and Inventory Leader
PetSmart
08.2021 - 05.2025
Store Manager Circle K Stores, Inc
Alimentation Couche-Tard
03.2009 - 07.2021
High School Diploma -
North Myrtle Beach High
Associate Of Science
Horry-Georgetown Technical College