Natavia D. Eldridge
Akron,OH
Summary
Patient services and laboratory operations leader overseeing a team of 25+ staff in registration, specimen collection support, scheduling, and quality service delivery. Manages hiring, coaching, performance tracking, and payroll processes while training staff on lab software and building efficient workflows that support accurate records and a positive patient experience.
Overview
11
11
years of professional experience
Work History
Patient Services Supervisor
Quest Diagnostics
Pittsburgh, Pennsylvania
11.2015 - 10.2026
- Directed and supervised a team of 25+ employees in daily operations of a high volume outpatient lab setting while fostering quality client relationships and patient experiences.
- Train staff on patient registration, check-in, and demographic verification.
- Conduct training for new hires on laboratory software and related applications.
- Conduct candidate interviews and supported hiring decisions.
- Managed timekeeping in Kronos and Oracle, overseeing payroll processing to maintain accurate employee records.
- Reported operational concerns to upper management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Utilized MS Office for data entry, documentation, reporting, and data analysis to support operational efficiency.
- Demonstrated proficiency in Excel, PowerPoint, and Power BI by utilizing these tools for effective data management and presentations.
- Coordinated phlebotomy scheduling and specimen collection support activities.
Education
Phlebotomy - healthcare
North Coast Medical Training Center
Canton, OH09-2005
Some College (No Degree) - General Studies/Psychology
University of Akron
Akron, OHSkills
- Patient Management Systems
- Laboratory software
- Software Implementation
- Oversee Kronos/Payroll
- Performance Management
- Employee Performance Review
- Employee Engagement
- Training program design
- Needs assessment
- Operational Problem Solving
- Strategic planning
- Staffing Coordination
- HIPAA compliance
- Written and verbal communication
- Leadership skills
- Patient data privacy
Timeline
Patient Services Supervisor
Quest Diagnostics
11.2015 - 10.2026
Phlebotomy - healthcare
North Coast Medical Training Center
Some College (No Degree) - General Studies/Psychology
University of Akron