Summary
Overview
Work History
Education
Skills
Timeline
background-images

Chelcie Browning

Dickson,TN

Summary

Hardworking and self-disciplined healthcare professional with over a decade of experience in pharmacy and medical office environments. Proven track record in patient services, insurance pre-certifications, and team leadership. Dedicated to learning, growing, and contributing positively within a dynamic healthcare organization.

Overview

6
6
years of professional experience

Work History

Patient Services Supervisor

Dickson Medical Associates
01.2024 - Current
  • Lead and manage front-office operations, ensuring efficient and professional patient service.
  • Supervise and train team members, provide performance feedback, and oversee scheduling.
  • Collaborate with departments to improve patient flow and service delivery.

Patient Services Team Lead

Dickson Medical Associates
06.2023 - 01.2024
  • Provided day-to-day guidance to the patient services team.
  • Assisted with conflict resolution and maintained high levels of patient satisfaction.
  • Supported onboarding and training of new team members.

Pre-certification Specialist

Dickson Medical Associates
11.2022 - 06.2023
  • Coordinated pre-certifications for procedures and tests with insurance providers.
  • Ensured accurate documentation and timely communication with medical staff.
  • Navigated numerous insurance portals to complete verifications and authorizations.

Patient Services Representative

Dickson Medical Associates
08.2019 - 11.2022
  • Scheduled appointments, checked in patients, and verified insurance.
  • Maintained confidentiality and professionalism in a fast-paced medical setting.
  • Handled a high volume of calls and patient interactions daily.

Pharmacy Assistant

Walmart Pharmacy
02.2019 - 08.2019
  • Assisted pharmacists with filling prescriptions and managing inventory.
  • Delivered friendly and efficient service to pharmacy customers.
  • Supported compliance with health and safety standards.

Education

High School Diploma -

Waverly Central High School
Waverly, TN
05.2011

Skills

  • Patient Scheduling & Coordination
  • Insurance Verification & Pre-certification
  • Team Leadership & Training
  • Customer Service & Communication
  • EMR Systems: Epic, NextGen
  • HIPAA Compliance
  • Pharmacy Operations Support
  • Proficient in navigating multiple insurance websites and portals

Timeline

Patient Services Supervisor

Dickson Medical Associates
01.2024 - Current

Patient Services Team Lead

Dickson Medical Associates
06.2023 - 01.2024

Pre-certification Specialist

Dickson Medical Associates
11.2022 - 06.2023

Patient Services Representative

Dickson Medical Associates
08.2019 - 11.2022

Pharmacy Assistant

Walmart Pharmacy
02.2019 - 08.2019

High School Diploma -

Waverly Central High School

Similar Profiles

CREATE PROFILE