Morgan Skinner
Chetek,WI
Summary
Dedicated patient services professional with extensive experience in healthcare scheduling, front desk operations, and customer-facing roles. Proven ability to efficiently manage high call volumes while coordinating patient care and ensuring a seamless experience. Committed to delivering exceptional service that fosters positive relationships with patients and enhances overall satisfaction. Strong organizational skills and attention to detail contribute to effective problem-solving in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Clinic Health Systems
07.2023 - Current
- Schedule and coordinate patient appointments across departments
- Handle high call volumes while maintaining professionalism and accuracy
- Verify insurance, demographics, and appointment details
- Maintain and update patient records in EHR systems
- Communicate clearly with patients regarding care and follow-ups
Sales Associate
Stump Lake Liquor, Bait, & Tackle
06.2020 - 01.2021
- Delivered strong customer service in a fast-paced environment
- Managed cash handling and POS transactions
- Assisted customers with questions and product selection
Bartender/Server
The Alibi Bar
01.2018 - 11.2018
- Managed multiple customer needs simultaneously in a busy setting
- Provided friendly and efficient service
- Handled payments and maintained accuracy
Hairstylist/Cosmetologist
Great Clips
Virginia, MN
05.2014 - 05.2018
- Built strong client relationships and repeat business
- Managed scheduling and client appointments
- Provided personalized consultations and services
Education
Associate's Degree - Cosmetology
Cosmetology Careers Unlimited College
Hibbing, MNHigh School Diploma -
Eveleth-Gilbert High School
Eveleth, MNSkills
- Patient Scheduling & Coordination
- Insurance Verification
- EHR/EMR Systems
- HIPAA Compliance
- Multi-line Phone Systems
- Customer Service & Patient Relations
- Data Entry & Record Management
- Organization & Time Management
- Communication & Team Collaboration
- Customer support
Timeline
Patient Appointment Services Specialist
Mayo Clinic Health Systems
07.2023 - Current
Sales Associate
Stump Lake Liquor, Bait, & Tackle
06.2020 - 01.2021
Bartender/Server
The Alibi Bar
01.2018 - 11.2018
Hairstylist/Cosmetologist
Great Clips
05.2014 - 05.2018
Associate's Degree - Cosmetology
Cosmetology Careers Unlimited College
High School Diploma -
Eveleth-Gilbert High School