Courtney Ventura
Livermore Falls,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Career Advisor
FedCap
Augusta, ME
09.2024 - Current
- Provided career guidance to individuals in need of assistance with job searches and career exploration.
- Created individualized career plans for clients based on their interests, skills, and experiences.
- Conducted one-on-one meetings to discuss client needs and potential solutions.
- Provided guidance regarding academic planning for students who are unsure of what degree program they want to pursue.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
Community Health Worker
Healthy community collision
Farmington, ME
06.2024 - 09.2024
- Provided assistance with completing forms related to public benefits programs.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Assessed the impact of social determinants of health on patient outcomes.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Returned calls, emails and faxes according to departmental policy.
- Applied concise time-management to meet deadlines.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Offered emotional support during difficult times or stressful situations.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Assisted with patient referrals to appropriate community resources.
- Participated in outreach activities such as health fairs or community events.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
Senior Advisor
Senior planning center
Farmington,ME, ME
04.2020 - 04.2024
- My duties as an agent included welcoming my clients and taking phone calls
- keep calendars and appointments, Plan and coordinate staff meetings, other gatherings or other activities
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Numerous types of communications, including letters, reports, and manuals, formatted, and proofread
- Filing claims, enrolling clients in the Medicare Savings Program, and promptly and warmly responding to inquiries about benefits.
- Helping to find community resources for clients when needed .
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
- Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
- Researched complex cases and identified solutions to resolve them quickly and accurately.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Attended conferences or trade shows representing the organization's products and services while networking with industry professionals.
- Organized, facilitated, and attended community meetings to promote organizational goals.
Administrative Assistant
Senior planning center
Farmington,ME, ME
08.2018 - 04.2020
- As an administrative assistant, responsibilities included answering phones and greeting clients and guests
- Created travel arrangements and distributed travel details to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Establish and maintain appointments and calendars, Schedule and arrange staff and other meetings, as well as other events
- Sort, organize, and distribute mail
- Prepare written communications such as memos, emails, invoices, reports, and other forms of correspondence
- Format, proofread, and write many types of documents from letters to reports and manuals
- Create and manage file systems, both electronic and physical
- Trained how to submit claims, how to assist clients re-enroll in the Medicare Savings Program.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Cashier
Williams general store
Bingham, ME
12.2015 - 05.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
Education
GED -
CCAP
01.2010
Skills
- Creativity
- Problem Solving
- Public Speaking
- Communication
- Collaboration
- Active Listening
- Adaptability
- Emotional Intelligence
- Customer Service Skills
- Administrative Duties
- Claims
- Patience
- The capacity to recognize and use positive body language
- Networking and relationship building
- Reliability
- The ability to perform well under pressure
- Determination
- Customer Service
- HIPAA Guidelines
- Service Coordination
- First Aid Training
- Data Collection
- Motivational Interviewing
- Client advocacy
- Networking strategies
- Interview coaching
- Job search strategies
- Motivating students
- Emotional support
- Program management
Certifications 2024
- MEH- Connecting through compassion- virtual training
- MEH- Advanced Care Planning- certified
- MEH-Compliance Awarness Training- certified
- MEH- Unconscious Bias- Certified
- Stroke awareness and prevention - MCD Global Health Certified
- Cholesterol Basics- MCD Global Health Certified
- Breast Cancer- MCD Global Health Certified
- Community health workers and chronic conditions- MCD Global Health Certified Diabetes- MCD Global Health certified
- Crisis counseling assistance training- SAMHSA certified
- CCP Training-SAMHSA
- Harm Reduction- maine health trained
- Stigma education-Maine Health trained
- Colorectal Cancer - MCD Global Health. Certified Cervical Cancer -MCD Global Health Certified Disaster Response Training- FEMA
- Health Insurance License-runs out Jan 2024
Timeline
Career Advisor
FedCap
09.2024 - Current
Community Health Worker
Healthy community collision
06.2024 - 09.2024
Senior Advisor
Senior planning center
04.2020 - 04.2024
Administrative Assistant
Senior planning center
08.2018 - 04.2020
Cashier
Williams general store
12.2015 - 05.2018
GED -
CCAP