Kayla Luce
Spokane Valley
Summary
Dynamic and detail-oriented professional with a strong background in customer service and front desk operations at Inn Ventures. Proven ability to resolve conflicts with empathy while maintaining high guest satisfaction. Skilled in data entry and multitasking, consistently promoting a positive atmosphere and ensuring efficient end-of-day processes.
Overview
6
6
years of professional experience
Work History
Night Auditor
Inn Ventures
10.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Janitor
National Maintenance Contractors
08.2019 - 10.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Customer Service Representative
Liberty Mutual
01.2019 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Online04-2025
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene06-2014
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work et
- Punctual and dependable
- End-of-day processes
- Cleaning expertise
- Customer service-focused
- Mopping techniques
- Customer service
- Active listening
- Data entry
Timeline
Night Auditor
Inn Ventures
10.2022 - Current
Janitor
National Maintenance Contractors
08.2019 - 10.2022
Customer Service Representative
Liberty Mutual
01.2019 - 08.2019
Bachelor of Science - Cyber Security
University of Phoenix
High School Diploma -
Kootenai Bridge Academy
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