Kayla Lum
Citrus Heights,CA
Summary
Collaborative leader dedicated to partnering with team members to promote an engaged, empowering work culture. Comfortable managing multiple priorities with a positive attitude and willing to take on additional responsibilities to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Big Island Hawaiian BBQ
02.2022 - Current
- Managed diverse team of individuals, fostering positive work environment with high employee satisfaction.
- Delivered successful training to more than 50 employees, educating on successful work processes and productivity strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Shift Supervisor
CVS Health
04.2020 - 01.2022
- Assist management with store resets, planograms and merchandising needs.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Credited with re-organizing warehouse for better inventory management and productivity.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Completed store opening and closing procedures and balanced tills.
Owner/Manager
North Shore Cattle Company
07.2016 - 02.2020
- 3rd generation owner of family business
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Server/Bartender/Shift Supervisor
Chili's Grill & Bar
08.2013 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
General Manager
Shakey's Pizza Parlor
05.2011 - 08.2013
- Promoted from Assistant Manager to interim General Manager, earning permanent position after three-month trial period.
- Became first Asian and first female GM to work for franchise owner.
- Successfully advocated for a program to cross train and promote current employees.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Leadership and team building
- Staff Training and Development
- Labor Cost Controls
- Interpersonal Skills
- Cost analysis and savings
- Problem Resolution
- Efficient multi-tasker
- Operations Management
References
References available upon request
Certification
ServSafe Certified
Timeline
General Manager
Big Island Hawaiian BBQ
02.2022 - Current
Shift Supervisor
CVS Health
04.2020 - 01.2022
Owner/Manager
North Shore Cattle Company
07.2016 - 02.2020
Server/Bartender/Shift Supervisor
Chili's Grill & Bar
08.2013 - 08.2016
General Manager
Shakey's Pizza Parlor
05.2011 - 08.2013
Bachelor of Science - Human Resources Management
Western Governors University
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