Kayla Lutgen
Andover,MN
Summary
Dedicated professional with extensive experience in customer service and team leadership. Known for delivering exceptional experiences in fast-paced environments while fostering strong relationships. Committed to enhancing community ties and supporting client wellness goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Farrell's eXtreme Bodyshaping
Andover, Minnesota
01.2026 - Current
- Facilitated networking events connecting local businesses, strengthening partnerships and community ties.
- Built relationships with current and prospective members, enhancing community engagement and support.
- Performed sales calls promoting services, driving membership growth and client interest.
- Conducted health and wellness coaching sessions to help meet the client's fitness and nutrition goals.
- Instructed fitness classes, ensuring high participant satisfaction and retention.
Server
Anoka hardware store speakeasy
Anoka, Minnesota
10.2022 - Current
- Delivered exceptional customer service in a vibrant speakeasy setting.
- Greeted customers, answered questions, and recommended specials to increase sales and customer satisfaction.
- Upsold specialty drinks and menu items to maximize guest satisfaction.
- Managed orders to ensure timely delivery and enhance customer experience at the bar.
- Trained new servers on menu items and service standards.
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintained cleanliness and organization of dining and service areas.
- Processed cash transactions accurately during peak shifts to maintain service efficiency.
Private Nanny
Chrystal Mann
Coon Rapids, Minnesota
09.2018 - 06.2020
- Facilitated creative play with children through storytelling, games, and drawing to enhance their imagination and development.
- Cultivated nurturing and safe environments that fostered emotional, social, and intellectual growth in children.
- Provided supervision and guidance to ensure the safety of children in all situations.
- Assisted with bedtime routines to ensure a smooth transition to sleep.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Prepared nutritious meals based on dietary needs and preferences.
- Developed creative learning materials to engage children's interests.
- Maintained regular communication with parents to share updates on children's progress and address any concerns regarding their care.
Education
High School Diploma -
Andover High School
Andover, MN06-2023
Associate of Science - Nursing
Anoka-Ramsey Community College
Minneapolis, MN06-2026
Skills
- Patient care
- Health coaching
- Nutrition planning
- Child monitoring
- Child care
- Community engagement
- Time management
- Team leadership
- Team collaboration
- Decision-making
- Effective communication
- Relationship building
- Customer service
Certification
- Nursing Assistant, from Anoka Technical College, received may 2026
Timeline
Manager
Farrell's eXtreme Bodyshaping
01.2026 - Current
Server
Anoka hardware store speakeasy
10.2022 - Current
Private Nanny
Chrystal Mann
09.2018 - 06.2020
High School Diploma -
Andover High School
Associate of Science - Nursing
Anoka-Ramsey Community College