Kayla Lyons
Lexington,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Laundry
Lexington Health Care Center
Lexington, North Carolina
09.2022 - Current
- Collected soiled tablecloths, napkins and draperies after large events.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Used special fabric treatments, borax, and Type cleaner to remove stains.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over Number pieces per shift for large $Amount revenue-producing business.
- Collected soiled linens and clothing and pretreated stains.
Costumer Service Representative
Vitacost
Lexington, NC
06.2008 - 09.2011
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
West Davidson High School
Lexington, NC06.2006
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Service and Assistance
Timeline
Laundry
Lexington Health Care Center
09.2022 - Current
Costumer Service Representative
Vitacost
06.2008 - 09.2011
West Davidson High School
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