Kayla Mallory
Galax,VA
Summary
Proven Casework Counselor and Correctional Officer at River North Correctional Center, adept in mental health support and intake interviewing. Excelled in enhancing client satisfaction and reducing contraband instances through effective communication and vigilant monitoring. Demonstrates exceptional counseling and public speaking abilities, prioritizing empowerment and safety.
Overview
7
7
years of professional experience
Work History
Casework Counselor
River North Correctional Center
08.2022 - 06.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Correctional Officer
River North Correctional Center
09.2017 - 08.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
High School Diploma -
Grayson County High School
Independence, VA05.2010
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- Mental Health Support
- Building rapport
- Intake assessments
Timeline
Casework Counselor
River North Correctional Center
08.2022 - 06.2024
Correctional Officer
River North Correctional Center
09.2017 - 08.2022
High School Diploma -
Grayson County High School
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