Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Mapson

Kayla Mapson

6943 Foxmoor Way, Douglasville,GA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Warehouse Specialist

Amazon Fulfillment Center
11.2023 - Current
  • Supported warehouse operations with scanning, manual loading, unloading, and palletizing of packages.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
  • Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
  • Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
  • Maintained safe work environment through proper handling of packages and equipment.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Experience in using WMS software to accurately track and document inventory movement.

Chat Specialist/Supervisor in Training

The Home Depot, Inc.
03.2017 - Current
  • Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
  • Assisted customers in navigating company website or online platforms through clear instructions via chat support.
  • Ability to communicate clearly and professionally in written format.
  • Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
  • Identified trends in customer issues, providing feedback to management for process improvements or product enhancements.
  • Exceeded performance metrics consistently by maintaining high levels of productivity and quality assurance in chat interactions.
  • Established team priorities, maintained schedules and monitored performance.

Gate Clerk (Traffic Clerk)

Kroger Distribution Center
03.2023 - 05.2023
  • Expedited gate transactions with proficient use of handheld device to enter data quickly and accurately.
  • Checked credentials and identifying paperwork for all incoming/outgoing shipments that come in via tractor trailers..
  • Walking inside trailer to inspect temperatures, verified trailer number, tractor number and seal number.
  • Maintained safe and efficient flow of traffic.

Commops 2 (Field Liaison)

Comcast Corporation
06.2012 - 02.2017
  • Facilitated smooth operations by providing essential support to customer-facing field technicians and addressing any issues promptly.
  • Assists Technicians in troubleshooting of Rugged Mobile Computers.
  • Correct or change work orders to facilitate Technicians use of handheld and activation tools (FTSRT).
  • Dispatch or reassign technicians to jobs.
  • Works with moderate supervision/guidance.
  • Resolves issues regarding installations and service calls.
  • Performs data entry and work order modifications.
  • Resolves order discrepancies in advance of Technicians being routed to appointments.
  • Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota.

Education

No Degree - Emergency Medical Technology

Atlanta Technical College
Atlanta, GA
05.2005

High School Diploma -

Therrell High School
Atlanta, GA
05.1999

Skills

  • Customer Account Management
  • Issue and Complaint Resolution
  • Microsoft Office Suite
  • Administrative and Office Support
  • Strong Analytical and Problem Solving Skills

Timeline

Warehouse Specialist

Amazon Fulfillment Center
11.2023 - Current

Gate Clerk (Traffic Clerk)

Kroger Distribution Center
03.2023 - 05.2023

Chat Specialist/Supervisor in Training

The Home Depot, Inc.
03.2017 - Current

Commops 2 (Field Liaison)

Comcast Corporation
06.2012 - 02.2017

No Degree - Emergency Medical Technology

Atlanta Technical College

High School Diploma -

Therrell High School

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Kayla Mapson