Mckayla Kearns
Springfield
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Warehouse Specialist
Ace Hardware Stores
10.2020 - 07.2025
- Assisted customers with inquiries and resolved issues in a timely manner.
- Processed transactions accurately using company-specific software systems.
- Maintained product knowledge to effectively support customer needs and preferences.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Managed customer accounts, updating information and addressing concerns promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service
Staples
08.2017 - 05.2020
- .
- Implemented strategies for improving customer service quality standards.
- Greeted clients upon arrival, providing exceptional customer service.
- Developed processes for improving customer service
- Utilized CRM software to track customer interactions and manage accounts.
- Provided product information and guidance to enhance customer satisfaction.
- Documented call details accurately for future reference and quality assurance.
- Conducted follow-up calls to ensure customer needs were met promptly.
Education
Nursing
Clark State Community College
Springfield, OHSkills
- CRM software usage
- Customer account management
- Problem solving
- Effective communication
- Issue resolution
- Time management
- Adaptability to change
- Quality assurance
- Interpersonal skills
- Customer communications
Personal Information
Timeline
Warehouse Specialist
Ace Hardware Stores
10.2020 - 07.2025
Customer Service
Staples
08.2017 - 05.2020
Nursing
Clark State Community College