Kayla Martin
Thoamston,GA
Summary
Proven track record in enhancing office efficiencies and client satisfaction at the University of Georgia through expert data entry and exceptional customer service. Skilled in Microsoft Word and office administration, adept at maintaining confidentiality and managing high-volume transactions. Achieved significant improvements in client relations and operational workflows.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
University Of Georgia
04.2024 - Current
- Worked hands-on with making sure colleges got paid in a timely manner.
- Processes check requests and travel expense reimbursements.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bank Teller
United Bank
02.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Receptionist
CareConnect
10.2021 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Griffin Highschool
Griffin, GA05.2020
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Filing
Invoice Processing
Mail handling
Timeline
Administrative Assistant
University Of Georgia
04.2024 - Current
Bank Teller
United Bank
02.2023 - 04.2024
Receptionist
CareConnect
10.2021 - 10.2022
High School Diploma -
Griffin Highschool
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