Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kayla Martin

Gainesville,GA

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

1
1
year of professional experience

Work History

Host and Server

El Ranchero
02.2025 - 05.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Cashier

American Deli
09.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions.
  • Built relationships with customers to encourage repeat business.

Courtesy Clerk

Kroger
11.2023 - 02.2024
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Assisted customers with large purchases by carrying items to vehicles.

Education

Bachelor of Early Childhood Care And Education - Elementary Education

Brenau University
Gainesville
05-2029

Grayson High School
Grayson, GA
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • POS software
  • Up-selling techniques
  • Customer assistance

Interests

  • Music
  • Participate in theater productions, enhancing my public speaking and teamwork skills
  • Team Sports
  • Committed to improving personal fitness through regular participation in volleyball

Timeline

Host and Server

El Ranchero
02.2025 - 05.2025

Cashier

American Deli
09.2024 - 03.2025

Courtesy Clerk

Kroger
11.2023 - 02.2024

Bachelor of Early Childhood Care And Education - Elementary Education

Brenau University

Grayson High School

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Kayla Martin