Kayla Martinez
Eastchester
Summary
Result oriented Sales Associate with expertise in driving sales and enhancing operational efficiency. Experienced in fast paced environments, ecpierenced in managing financial records and preparing reports. Strong analytical skills contribute to process improvements and high-quality work. Recognized for effective customer service and teamwork, consistently handling complaints and stock replenishment with professionalism.
Overview
4
4
years of professional experience
Work History
Sales Associate
Damselfy Flowers
Eastchester
12.2025 - Current
- Guided customers in selecting floral arrangements, enhancing their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on flower care and maintenance techniques.
- Resolved customer complaints professionally, contributing to customer satisfaction.
- Provided accurate information about products, prices and services.
- Processed orders, ensuring accurate fulfillment and timely delivery of floral products.
- Operated point-of-sale systems efficiently during busy periods.
Hostess
The Marigold
Eastchester
06.2024 - 10.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists to optimize seating efficiency.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers by relaying guest requests and special needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided menu information and answered guest inquiries with knowledge.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Maintained cleanliness of host area, enhancing overall restaurant appearance.
- Trained new hosts on procedures and customer service expectations consistently.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
Bookkeeper
Ossie Electric
White Plains
04.2022 - 06.2023
- I kept track of the financial spending of the company with excel. This organizes the material cost and labor that it took to get the job done.Also by doing this the numbers calculated together let you know your profitability
- Reviewed audio invoices for residential and commercial projects and tracked customer payments.
- Recorded employee hours and calculated wages for payroll processing.
- Maintained organized records of licenses and permits for compliance in electrical jobs.
Assistant Soccer Coach
- Assisted head coach in developing and implementing effective team strategies to enhance game readiness.
- Conducted practice sessions focusing on skill development and teamwork.
- Implemented conditioning programs to enhance player fitness and performance levels.
- Maintained discipline among team members to ensure focus and teamwork during practices and games.
Education
HIGH SCHOOL -
Eastchester High School
Eastchester, NY06-2025
Skills
- Sales techniques
- Product knowledge
- Customer service
- Visual merchandising
- Team building
Hobbies Skills Special Talents
- Painting
- Athletics and fitness
- Photography
Volunteer Experience
Volunteer Car Wash for charity, 2023
Extracurricular Activities
Spanish Club, 9, 10 Yearbook club, 12
Athletics
Soccer, JV, Varsity, 9, 10, 11
Education - High School
Eastchester High School, Eastchester, NY, 06/25,
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Damselfy Flowers
12.2025 - Current
Hostess
The Marigold
06.2024 - 10.2025
Bookkeeper
Ossie Electric
04.2022 - 06.2023
Assistant Soccer Coach
HIGH SCHOOL -
Eastchester High School