Kayla Massera
Anchorage,AK
Summary
Dedicated and compassionate Substance Use Counselor and Outpatient Supervisor with 4+ years of progressive experience in behavioral health, addiction recovery, and clinical leadership. Proven success in individual and group counseling, program oversight, treatment planning, and multidisciplinary collaboration. Skilled in regulatory compliance, motivational interviewing, and fostering safe, recovery-focused environments.
Overview
13
13
years of professional experience
Work History
Outpatient Supervisor
Cook Inlet Tribal Council
Anchorage, AK
01.2024 - 04.2025
- Supervised daily operations of outpatient substance use treatment programs.
- Managed team of counselors, case managers, and support staff.
- Conducted training, evaluations, and clinical case reviews.
- Ensured compliance with CARF, Medicaid, HIPAA, and other regulatory standards.
- Led treatment planning and integration of mental health/substance use services.
- Monitored program outcomes; implemented strategies to improve engagement and retention.
Substance Use Counselor I
Cook Inlet Tribal Council
Anchorage, AK
04.2022 - 01.2024
- Conducted client intake and orientation for outpatient services.
- Facilitated group and individual therapy using motivational interviewing techniques.
- Collaborated with clients to set goals, develop treatment plans, and monitor progress.
- Participated in case staffing to ensure continuity of care.
- Maintained timely and accurate documentation in clinical records.
Case Manager II
Cook Inlet Tribal Council
Anchorage, AK
03.2021 - 04.2022
- Provided case management services and referrals (employment, housing, mental health).
- Collaborated with partner agencies, and supported client recovery goals.
- Assisted with sobriety planning, including peer support engagement, and substance testing.
- Coordinated care plans for clients with diverse needs and backgrounds.
Front Desk / Administrative Assistant
Alaska Behavioral Health
Anchorage, AK
09.2019 - 03.2021
- Scheduled clients, handled referrals, and coordinated hospital discharges.
- Verified insurance and processed payments.
- Supported clinical team with administrative tasks and managed communication flow.
Behavioral Health Intake Specialist
Kenaitze Indian Tribe
Kenai, AK
04.2016 - 07.2018
- Trained new staff and managed data entry in AKAIMS.
- Conducted screenings, submitted authorizations, and supported clinical teams.
- Reconciled accounts, tracked purchases, and facilitated psychiatric clinic operations.
- Coordinated integrated provider meetings and maintained accurate records.
Behavioral Case Manager
Peninsula Community Health Services
Soldotna, AK
01.2012 - 04.2016
- Conducted behavioral health assessments and developed care plans.
- Supervised service providers and led team training.
- Facilitated interdisciplinary meetings and maintained stakeholder relationships.
- Oversaw performance reviews and program implementation in school and summer settings.
Education
CDCII
ACBHC
09-2024
Bachelor of Arts - Psychology
University of Alaska Anchorage
05.2022
High School Diploma -
Kenai Central High School
05.2006
Skills
- Clinical supervision and leadership
- Motivational interviewing
- Client-centered planning
- Client assessment
- Training and mentoring
- Regulatory compliance
- Case management and coordination
- Group and individual counseling
- Electronic health records
- Crisis intervention
- Program development and improvement
Timeline
Outpatient Supervisor
Cook Inlet Tribal Council
01.2024 - 04.2025
Substance Use Counselor I
Cook Inlet Tribal Council
04.2022 - 01.2024
Case Manager II
Cook Inlet Tribal Council
03.2021 - 04.2022
Front Desk / Administrative Assistant
Alaska Behavioral Health
09.2019 - 03.2021
Behavioral Health Intake Specialist
Kenaitze Indian Tribe
04.2016 - 07.2018
Behavioral Case Manager
Peninsula Community Health Services
01.2012 - 04.2016
CDCII
ACBHC
Bachelor of Arts - Psychology
University of Alaska Anchorage
High School Diploma -
Kenai Central High School
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