Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Mateer

Student
Denver,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Server

Texas Roadhouse
Denver, CO
09.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server

Legacy Village At Castle Pines
Castle Rock, CO
01.2023 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Associate

HomeGoods
07.2021 - 12.2022
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

Associate of Arts - General Studies

Arapahoe Community College
Littleton, CO
08.2023 - Current

High School Diploma -

Castle View High School
Castle Rock, CO
08.2019 - 05.2023

Skills

    Dining area maintenance

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Accomplishments

    I've received the Douglas County Youth Initiative award. After months of hard work I was able to develop a program for youth leading youth through drug abuse. I had the privilege to pitch it to the mayor of Castle Rock Jason Grey and the chief of police Chief Cauly. The program died down, but after meeting with the budget manager for Douglas County I was able to get $30,000 donated to a similar established project in Denver to help them expand to Castle Rock.

Timeline

Server

Texas Roadhouse
09.2023 - Current

Associate of Arts - General Studies

Arapahoe Community College
08.2023 - Current

Server

Legacy Village At Castle Pines
01.2023 - Current

Associate

HomeGoods
07.2021 - 12.2022

High School Diploma -

Castle View High School
08.2019 - 05.2023

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